Elizabeth Stradford
Fredericksburg,VA
Summary
Dynamic and adaptable professional with a proven track record at building client relations and adaptability to change. Demonstrated ability to enhance customer satisfaction and build strong relationships, leveraging skills in networking and customer assistance. Achieved consistent client satisfaction, embodying a commitment to excellence and continuous improvement.
Overview
22
22
years of professional experience
Work History
Sales Agent
World Financial Group, Inc.
10.2024 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Children's Ministry Volunteer
City of Refuge Christian Church Hawaii
03.2017 - 09.2022
- Supported religious leaders in performing various duties.
- Educated children of various ages on religious beliefs and practices.
- Facilitated worship services, encouraging participation from the children.
Student
Costal Carolina University
02.2012 - 05.2013
- Developed strong relationships with peers through consistent communication about assignments, progress and goals.
- Championed a growth mindset culture within the classroom, inspiring myself and others to embrace challenges and persevere through obstacles in pursuit of our academic goals.
Student
Brookdale Community College
09.2007 - 08.2008
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on projects to complete assignments.
- Enhanced classroom experience by utilizing various tools.
- Completed readings as directed to support unit learning goals.
Call Center Representative
Survey Data Collection
09.2004 - 09.2005
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Applied systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Secretary's Assistant
Private Sector for Physicatrist
10.2003 - 08.2004
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Grocery Bagger
A & P Grocery
08.2003 - 10.2003
- Assisted customers with carrying bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Retrieved items for customers and verified prices.
Runner Filing and Copying Asst
Evsco Inc
10.2002 - 08.2003
- Responded proactively to requests from supervisors and peers alike, displaying problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients and staff, fostering positive relationships.
Education
High School Diploma -
Red Bank Regional High School
Little Silver, NJ05-2004
Skills
- Client relations
- Customer assistance
- Networking
- Adaptability to change
- Building rapport
Timeline
Sales Agent
World Financial Group, Inc.
10.2024 - Current
Children's Ministry Volunteer
City of Refuge Christian Church Hawaii
03.2017 - 09.2022
Student
Costal Carolina University
02.2012 - 05.2013
Student
Brookdale Community College
09.2007 - 08.2008
Call Center Representative
Survey Data Collection
09.2004 - 09.2005
Secretary's Assistant
Private Sector for Physicatrist
10.2003 - 08.2004
Grocery Bagger
A & P Grocery
08.2003 - 10.2003
Runner Filing and Copying Asst
Evsco Inc
10.2002 - 08.2003
High School Diploma -
Red Bank Regional High School