Results-driven operations and partner management leader with over 7 years of experience in relationship management and enterprise implementations. Demonstrated success in leading high-visibility partnership and process improvement implementations, resulting in the acquisition of $325M in assets while serving as a Partner Operations Manager. Passionate about fostering strong partnerships and dedicated to problem-solving and achieving ambitious goals alongside both partners and colleagues.
Hi, I’m
Elizabeth Stroffolino
Partnerships Manager
Austin,TX
Summary
Overview
10
years of professional experience
4
years of post-secondary education
Work History
Lively, Inc.
Partner Operations Manager
12.2020 - 06.2024
Job overview
- Led 8 co-branded launches and 7 HSA book acquisitions, adding 110K+ accounts and $325M in assets.
- Collaborated with cross-functional teams to develop growth and retention strategies aligned with partner goals.
- Defined business requirements for a partner onboarding automation tool, reducing launch time from 2 weeks to 2 hours.
- Managed data QA, validation, and ingestion for all financial institution acquisitions.
- Negotiated scope expansions, balancing cost and timelines for various partnerships.
- Developed a standardized partner contract with legal and compliance teams to streamline the onboarding process.
- Played a key role in closing new business by presenting operational and technical implementation processes to prospective partners.
- Managed all communications for partner implementations and program changes.
- Coordinated with Visa DPS and MasterCard to design and procure co-branded cards for partnerships.
- Acted as primary operational point of contact for partners, managing SLAs, compliance, and reporting obligations.
- Led quarterly/annual business reviews with financial institution partners, collaborating with Partner Success Manager.
- Enhanced internal reporting and channel visibility by partnering with Engineering to redefine reporting processes.
- Developed and documented partner implementation best practices, serving as the subject-matter expert internally and externally.
- Implemented KPI reviews for the Business Development team, driving data-driven decision-making.
- Facilitated partner reporting via SFTP and streamlined HSA in-kind transfer process to maintain investment positions during acquisitions.
- Managed a project team to execute financial institution implementations and new product launches.
Lively, Inc.
Business Operations Manager
07.2018 - 12.2020
Job overview
- Implemented Jira with Product team, improving ticketing and sprint management efficiency.
- Led the migration to Zendesk and Confluence, enhancing support workflows and internal collaboration.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Rolled out Retently for NPS score collection, enabling customer satisfaction tracking.
- Managed vendor onboarding and access controls to ensure compliance with CCPA and other regulations.
- Created an automated phone tree with Talkdesk, reducing resolution time via API-driven customer experience.
- Managed all HSA-related inbound/outbound funds and oversaw multi-channel customer support (live chat, email, phone).
Berkeley Research Group
Consultant
01.2017 - 05.2018
Job overview
- Led initiatives in Inpatient Nursing, Emergency Services, and Perioperative Services to enhance efficiency and patient flow.
- Developed and implemented workforce productivity tools, creating variable budgets tied to volume and staffing hours across two health systems.
- Designed methodologies and tools for clinical staffing (inpatient and outpatient) to proactively manage staffing needs and align with productivity and budget targets.
- Contributed to an operational initiative for a 60+ practice medical group, focusing on consolidation and strategic growth.
- Led workforce optimization for a 30+ practice medical group, surpassing client cost savings targets.
- Conducted benchmarking using Truven Action OI and MGMA industry databases to inform decision-making.
- Collaborated on a cost analysis for Case Management staffing models to drive efficiencies.
- Mentored new hires and junior staff, developing core competencies and analytical skills.
Berkeley Research Group
Senior Associate
01.2016 - 01.2017
Job overview
- Led process improvements and staffing optimizations in Inpatient Nursing, setting productivity targets and optimizing float staff, resulting in $6M+ in savings at a 400-bed hospital.
- Established Variance Reporting and Vacancy Review processes to manage labor costs across multiple client engagements.
Berkeley Research Group
Associate
04.2014 - 01.2016
Job overview
- Managed project budgets, logistics, and client deliverables in collaboration with executive teams.
Education
College of The Holy CrossWorcester, MA
Bachelor of Arts from Economics
09.2009 - 05.2013
University Overview
Skills
- Partner Operations
- Relationship Management
- Program Management
- Project Management
- Change Management
- Process Optimization
- Vendor and Contract Management
- KPI Management
- Cost Optimization
- Implementation
- Executive Alignment
- Leadership
- SaaS
- Due Diligence
- Atlassian Suite
- Smartsheet
- Google Workspace
- Microsoft Office
Keyresults
Keyresults
- 110k new HSAs
- $325M in assets
- Reduce time to launch by 97%
- $6M savings in health system operations
Implementations
Implementations
- 8 Financial Institution Co-Branded Experiences
- 7 HSA book acquisitions
- 4 hospital system operational initiatives
- Smartsheet
- Jira
- Confluence
- Zendesk
- Retently
- Talkdesk
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridImportant To Me
Career advancementCompany CultureWork-life balanceWork from home optionTeam Building / Company RetreatsTimeline
Partner Operations Manager
Lively, Inc.
12.2020 - 06.2024
Business Operations Manager
Lively, Inc.
07.2018 - 12.2020
Consultant
Berkeley Research Group
01.2017 - 05.2018
Senior Associate
Berkeley Research Group
01.2016 - 01.2017
Associate
Berkeley Research Group
04.2014 - 01.2016
College of The Holy Cross
Bachelor of Arts from Economics
09.2009 - 05.2013
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