Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Elizabeth Strupp

Orla,TX

Summary

Customer service professional with extensive experience in fast-paced retail environments. Expertise in conflict resolution and team collaboration, consistently delivering exceptional service. Proven ability to build customer loyalty through effective communication and superior service. Skilled in food safety, deli operations, and compliance with sanitation standards, ready to support operational excellence. Dedicated inventory management specialist with experience in maintaining stock accuracy and supporting team collaboration. Skilled in sanitation procedures and conflict resolution, contributing to a positive work environment and enhanced customer satisfaction.

Overview

24
24
years of professional experience

Work History

Deli Associate/RSS Assistant/Rss Manager

Pilot Travel Centers
Orla, Texas
09.2021 - Current
  • Monitored product freshness and removed expired items regularly.
  • Followed food safety guidelines to ensure compliance and quality standards.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
  • Checked expiration dates on packaged goods before placing them on display.
  • Greeted customers, provided excellent customer service, and answered questions regarding deli products.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Prepared sandwiches according to customer specifications.
  • Maintained work areas to reduce potential for illness or injury.
  • Maintained cleanliness of deli area, including tables and counters.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Restocked condiments such as pickles, olives, peppers, onions, as necessary throughout the day.
  • Acquired new skills to support team and further accommodate customer needs.
  • Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
  • Received deliveries from vendors and ensured accuracy of order against invoice.
  • Calculated the cost of orders and accepted payment in cash or credit card format.
  • Maintained records of sales transactions using POS system.
  • Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.
  • Used mental math and available tools to total materials needed, costs and payments due.
  • Operated cash registers accurately to process customer payments efficiently.
  • Informed customers of deli specials to increase profits.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Inventory Control

Chewy
Sparks, Nevada
05.2020 - 08.2021
  • Maintained inventory control of supplies and equipment used in the detailing process.
  • Assisted with warehouse operations including inventory control activities.
  • Managed inventory control systems to track supplies needed for shipping operations.
  • Trained staff on inventory control systems and procedures.
  • Stored supplies properly in designated areas following inventory control procedures.
  • Maintained inventory control system for food items, paper products, cleaning supplies.
  • Oversaw inventory control procedures, ensuring that stock levels are maintained.
  • Conducted inventory control and kept track of raw materials needed for production.
  • Developed and implemented inventory control systems to ensure accuracy of supply levels.
  • Performed internal audits of grain inventory control systems and procedures.

In Home Health CareAssistant

Home Health
Brewer, Maine
12.2017 - 04.2020
  • Assisted clients with daily living activities and personal care tasks.
  • Monitored client health and reported changes to healthcare professionals.
  • Provided companionship and emotional support to enhance client well-being.
  • Coordinated transportation for medical appointments and errands for clients.
  • Collaborated with multidisciplinary teams to develop personalized care plans.
  • Maintained accurate records of client care activities and observations.
  • Ensured a safe, clean, and comfortable environment for clients at home.
  • Reported changes in patient condition to nursing staff immediately.
  • Made beds, organized rooms and lightly cleaned to maintain sanitary living environments.
  • Assisted elderly patients with activities of daily living, including bathing, dressing and eating.
  • Transferred patients to and from beds, chairs or wheelchairs using principles of body mechanics and equipment such as gait belts.
  • Served meals and assisted immobile or disabled individuals with eating.
  • Administered medications under the direction of a registered nurse.
  • Guided individuals to bathrooms and cared for incontinence needs.
  • Provided emotional support to family members during difficult times.
  • Kept detailed records of patients' medical histories and care plans.
  • Monitored vital signs such as pulse rate, temperature and respiration rate.
  • Communicated with patients' family members and friends to answer questions and explain care tasks.
  • Provided companionship to patients by talking, listening and engaging in activities such as reading or playing board games.

Overnight Stocker and Receiver

Walmart
Bangor, ME
07.2015 - 08.2017
  • Stocked shelves efficiently to maintain product availability and organization.
  • Received and unloaded merchandise from delivery trucks accurately and promptly.
  • Organized backroom inventory to streamline restocking processes and improve accessibility.
  • Assisted customers in locating products, providing excellent service and support.
  • Maintained cleanliness and safety standards in the stockroom and sales floor areas.
  • Collaborated with team members to meet daily stocking goals effectively.
  • Monitored inventory levels to identify restocking needs before running low on products.
  • Trained new associates on proper stocking procedures and safety protocols.
  • Unloaded trucks, moved incoming freight to storage areas, unpackaged products from containers.
  • Provided assistance with special projects as requested by management team members.
  • Assisted customers in locating products throughout the store and warehouse while providing excellent customer service skills at all times.
  • Checked in merchandise, compared identifying information against receiving documents for accuracy.
  • Prepared outgoing shipments by verifying materials against shipping orders; packing boxes; affixing labels; calculating weights; sealing packages; loading trucks.
  • Verified merchandise receipts by comparing items and quantities unloaded with bills of lading, invoices, orders, or other records.

Assistant Manager

Beals
Carlsbad, New Mexico
01.2011 - 06.2012
  • Assisted in training new staff on retail operations and customer service standards.
  • Coordinated daily team meetings to discuss sales targets and store performance.
  • Managed inventory levels and organized restocking of merchandise on the sales floor.
  • Implemented visual merchandising strategies to enhance product displays and customer engagement.
  • Communicated with suppliers to ensure timely delivery of products and resolve issues.
  • Monitored store compliance with company policies and procedures for operations and safety.
  • Handled customer inquiries and resolved complaints to maintain high satisfaction levels.
  • Supported management in executing promotional campaigns and special events in-store.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Established processes for monitoring customer satisfaction levels.

Secretary and Dispatcher

Hyland Enterprises
Baggs, Wyoming
07.2005 - 10.2009
  • Coordinated meeting logistics such as room reservations and catering services.
  • Prepared meeting agendas and distributed materials to participants in advance.
  • Managed calendar and scheduled appointments for executives and team members.
  • Coordinated communication between departments to ensure smooth operations.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained filing systems and organized documents for easy access.
  • Assisted in the preparation of reports and presentations for stakeholders.
  • Dispatched Oil Trucks
  • Kept up with 50 drivers DOT records
  • Managed the yard

Hotel Manager

Country Inn Motel
Baggs, Wyoming
01.2002 - 07.2004
  • Managed daily hotel operations and ensured guest satisfaction.
  • Supervised staff performance and provided training as needed.
  • Coordinated room assignments and housekeeping schedules efficiently.
  • Set up hotel stays for oil field guest, hunting groups and other guest
  • Arranged for maintenance on rooms that needed repairs.
  • Cleaned rooms did laundry
  • Answered Phones

Education

Some College (No Degree) - Business Management /Computer Programmer

Rice College
Knoxville, TN

Skills

  • Food safety
  • Inventory management
  • Product freshness
  • Cash handling
  • Sanitation procedures
  • Customer service
  • Conflict resolution
  • Team collaboration
  • POS system operation
  • Attention to detail
  • Time management
  • Communication skills
  • Problem solving
  • Managing Property
  • Property maintenance

Affiliations

  • Im a fast learner and a self starter. I strive to be the best I can be and give 100 percent at all times.

Timeline

Deli Associate/RSS Assistant/Rss Manager

Pilot Travel Centers
09.2021 - Current

Inventory Control

Chewy
05.2020 - 08.2021

In Home Health CareAssistant

Home Health
12.2017 - 04.2020

Overnight Stocker and Receiver

Walmart
07.2015 - 08.2017

Assistant Manager

Beals
01.2011 - 06.2012

Secretary and Dispatcher

Hyland Enterprises
07.2005 - 10.2009

Hotel Manager

Country Inn Motel
01.2002 - 07.2004

Some College (No Degree) - Business Management /Computer Programmer

Rice College

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