ELIZABETH SUAREZ
Los Angeles,CA
Summary
I am a dedicated and enthusiastic Sports Experience Professional with over 3 years of experience in various roles supporting professional sports organizations (including Guest Experience/Customer Service and Sales). I have a huge passion for providing optimal event experiences for every person in attendance, from the top athlete to the smallest guest. My ability to adapt to changing situations, provide solutions and lead teams has driven my success thus far in my career. I have a lifelong passion for sports, and believe that sports can bring people together in a way like nothing else can.
Overview
5
5
years of professional experience
Work History
Ambassador Captain
Guest Experience, LA Rams
01.2019 - Current
- Actively scan for, tailor, address, and resolve atypical situations and proactively assist guests during game days in a stadium of up to 100,000 guests
- Interface with multiple departments: operations, security, guest services, event staff, sales, food services, ticket ushers, LAPD, sheriff department, and guest experience leadership
- Innate ability to remain calm and professional under stressful circumstances
- Lead pre-game huddles; communicate game-day procedures; review team assignments; physically walk with team through assigned areas and highlight event locations (e.g
- Autograph signings, alumni events, prize giveaways, auctions); share short-cuts to streamline movement between major areas of the stadium; explain stadium departments; share personal lessons learned; and build camaraderie (before, during, and after game days)
- Help team members to resolve 95% of guest experience issues
- Provide pleasant game-day closure to guests (verbalize farewells and direct guests to parking lots, ride-share, or pick-up areas)
- Document and submit game-day feedback to guest experience management, which include suggestions for process improvements, staff performance evaluations, and documenting internal and external issues
- Led these activities for all LA Rams home games including Super Bowl LVI, where my main focus was addressing/resolving all mobile ticketing issues
Inside Sales Executive
Los Angeles Clippers
01.2018 - 01.2019
- Secured new clients and season ticket members through lead lists, outbound calling, coordinating and hosting personal arena tours, and engaging clients during special membership events
- Managed over 100 customer calls per day
- Maintained relationships with clients to ensure complete customer satisfaction
Legal Assistant/Office Manager
Law Offices of Neal Hyman
01.2017 - 01.2018
- Coordinated and led all new client meetings, court hearings, depositions, and mediations
- Responsible for subpoena services and creating legal documents and pleadings
- Interviewed job applicants and trained new interns
Education
B.S - Criminal Justice/Psychology/ Pre-law
Northern Arizona University
Flagstaff, AZSports Sales Training -
Accelerated Sports Career Academy
Los Angeles, CASkills
- SKILLS/SPECIALTIES
- Event Team Coordination
- Guest Experiences
- Customer Relations
- High Administrative Capacity
- Prioritization Extraordinaire
- Problem Solving
- Customer Service
- Community Relationship Building
- Detail-Oriented
- Incident Response
Accomplishments
Had the honor of working with the mobile ticketing team for Super Bowl LVI, where I was able to resolve all mobile ticketing issues to ensure a smooth and expedited entry into the game
Timeline
Ambassador Captain
Guest Experience, LA Rams
01.2019 - Current
Inside Sales Executive
Los Angeles Clippers
01.2018 - 01.2019
Legal Assistant/Office Manager
Law Offices of Neal Hyman
01.2017 - 01.2018
B.S - Criminal Justice/Psychology/ Pre-law
Northern Arizona University
Sports Sales Training -
Accelerated Sports Career Academy