Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Sullivan

Summary

Organized and dedicated Administrative Assistant/Customer Service Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

Fibersmith Engineering
01.2023 - Current
  • Preparation of monthly invoicing.
  • Assistance in preparing permits.
  • General clerical duties, ie. scanning, preparing Word Documents, answering the phone.


Secretary

Appliance Repair Company
03.2005 - 03.2024
  • Scheduled appointments and conducted follow-up calls to customers.
  • Maintained daily report documents, memos and invoices.
  • Maintained electronic filing systems and categorized documents.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted Husband with service calls and repairs on a regular basis.


Billing Clerk

Jasper General Hospital
12.2021 - 06.2023
  • Responsible for coding and processing claims from two medical clinics for submission to insurance companies in a timely manner.
  • Handled sensitive patient information with utmost discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
  • Processing returned claims in an attempt to correct any errors and resubmitting claims for payments.
  • Assisting patients with questions they have about their statements from JGH or their Explanation of Benefits from their insurance company.
  • Posting payments from both patients and insurance companies.
  • Assisting the Receptionists, if necessary, in answering the phone and checking patients in for labs or x-rays.

Medical Receptionist

Jasper General Hospital
12.2020 - 10.2021
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.

Medical Office Assistant

DeLoach Family Clinic
12.2015 - 12.2020
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Registered patients and completed associated paperwork for accurate records.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Processed medical insurance claims and payments.
  • Assisted with medical coding and billing tasks.

Education

High School Diploma -

El Reno High School
El Reno, OK
05.1985

Skills

  • Bookkeeping
  • Data Entry
  • Invoice Processing
  • Quality Assurance
  • Clerical Support
  • Multi-Line Phone Systems
  • Technical Support
  • Phone and Email Etiquette
  • Insurance Verification
  • Payment collection and processing
  • Multitasking and Organization
  • Computer Skills
  • ICD-10 Coding
  • Workload Management
  • Patient Relations
  • Billing and coding
  • Insurance Billing
  • Collaboration and Teamwork
  • Active Listening
  • Customer and client relations

Timeline

Administrative Assistant

Fibersmith Engineering
01.2023 - Current

Billing Clerk

Jasper General Hospital
12.2021 - 06.2023

Medical Receptionist

Jasper General Hospital
12.2020 - 10.2021

Medical Office Assistant

DeLoach Family Clinic
12.2015 - 12.2020

Secretary

Appliance Repair Company
03.2005 - 03.2024

High School Diploma -

El Reno High School

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Elizabeth Sullivan