Elizabeth Sullivan
Raleigh,MS
Summary
Organized and dedicated Administrative Assistant/Receptionist-Customer Service Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Operations Support S
Bay Springs Telephone Company
05.2024 - 09.2024
- Processing Service Orders for Phone and Fiber Services.
- Assisting Field Technicians with questions they have about Customer location.
- Checking in inventory and logging where Technicians install or swap out inventory.
Small Business Co-Owner
Appliance Repair Company
03.2005 - 09.2024
- Scheduled appointments and conducted follow-up calls to customers.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted Husband with service calls and repairs on a regular basis.
Administrative Assistant
Fibersmith Engineering
01.2023 - 05.2024
- Preparation of monthly invoicing.
- Assisted in preparing permits.
- Assisted in preparing maps.
- General clerical duties, ie. scanning, preparing Word Documents, reports in Excel and answering the phone.
Billing Clerk
Jasper General Hospital
12.2021 - 06.2023
- Responsible for coding and processing claims from two medical clinics for submission to insurance companies in a timely manner.
- Handled sensitive patient information with utmost discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
- Processing returned claims in an attempt to correct any errors and resubmitting claims for payments.
- Assisting patients with questions they have about their statements from JGH or their Explanation of Benefits from their insurance company.
- Posting payments from both patients and insurance companies.
- Assisting the Receptionists, if necessary, in answering the phone and checking patients in for labs or x-rays.
Medical Receptionist
Jasper General Hospital
12.2020 - 10.2021
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Medical Office Assistant
DeLoach Family Clinic
12.2015 - 12.2020
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Provided prompt, polite and in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reconciled daily payments received and prepared deposits.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
Education
High School Diploma -
El Reno High School
El Reno05.1985
Skills
- Bookkeeping
- Data Entry
- Invoice Processing
- Quality Assurance
- Clerical Support
- Multi-Line Phone Systems
- Technical Support
- Phone and Email Etiquette
- Insurance Verification
- Payment collection and processing
- Multitasking and Organization
- Computer Skills - including Excel
- ICD-10 Coding
- Patient Relations
- Billing and coding
- Collaboration and Teamwork
- Active Listening
- Customer and client relations
- Scheduling
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Self Motivation
- Professionalism
References
Employer References:
- Maria George, Office Manager, Jasper General Hospital - Phone 251-223-5532
- Stephanie Smith, FNP-C, Provider, Calhoun Family Medical Clinic - Phone 601-577-1000
- Mark A. DeLoach, MD, Owner, DeLoach Family Medical Clinic & Calhoun Family Medical - Phone 601-340-3544
Personal References:
- Anthony Grayson, Circuit Court Clerk, Smith County, MS - Phone 601-507-3221
- Bro. James Sprayberry, Retired Pastor, Bay Springs, MS - Phone 601-670-5000
- Randy Corley, Owner Bay Springs Glass & Supervisor, Jasper County, MS - Phone 601-670-5853
Timeline
Operations Support S
Bay Springs Telephone Company
05.2024 - 09.2024
Administrative Assistant
Fibersmith Engineering
01.2023 - 05.2024
Billing Clerk
Jasper General Hospital
12.2021 - 06.2023
Medical Receptionist
Jasper General Hospital
12.2020 - 10.2021
Medical Office Assistant
DeLoach Family Clinic
12.2015 - 12.2020
Small Business Co-Owner
Appliance Repair Company
03.2005 - 09.2024
High School Diploma -
El Reno High School
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