Elizabeth Kleinbeck
National Assistant Operations Director
Covington,WA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
National Assitant Operations Director
Innovation Learning LLC
5 2022 - Current
- Define, implement and revise operational policies and guidelines.
- Oversee day-to-day production activities in accordance with business objectives.
- Monitor budget and utilized operational resources.
- Devise new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Work collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieve team goals through formalized training plans, coaching and performance management.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
District Operations Director
YMCA of Greater
03.2020 - 05.2022
- Designed, built and managed new standards for school-aged programming and summer camps at the YMCA.
- Created and strengthened community relations with school administrations and parents.
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in the school-aged childcare field.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
Family and Recreation Director
YMCA
04.2019 - 03.2020
- Designed, built and managed new standards for school-aged programming and summer camps at the YMCA.
- Created and strengthened community relations with school administrations and parents.
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in the school-aged childcare field.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Senior Program Director
YMCA
08.2018 - 04.2019
- Strengthen community relations with school administrations, PTSAs, vendors, and parents increase number and size of programs in areas including Before and After School Enrichment, Camp,
- Create and maintain contracts, invoices and relationships with community partners in accordance with association guidelines
- Oversee, develop and reach a budget $1.8 million
- Fundraise with staff campaign and community partners
- Assist in leading and planning Association Wide workgroups and trainings with youth development focus
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Oversaw staff development through leading in-depth trainings, workshops, seminars and other learning opportunities.
Program Director III
YMCA
09.2013 - 08.2018
- Oversaw the supervision and facilitation of before and after school enrichment, licensed care, and mini sports
- Organized, scheduled, and led large annual branch events (Healthy Kids Day, Halloween, etc.)
- Hired, trained and coached front line staff
- Raised Funds for Staff Campaign and educated community in campaign
- Wrote and managed a budget of $1million
- Improved success of program by making proactive adjustments to operations.
- Developed School-Aged Enrichment and Summer Camp programs from ground up, laying out framework and defining roles.
- Improved program offerings based on changing trends, audience feedback and directives from stakeholders.
Program Supervisor
School Age Child Care, YMCA
08.2011 - 09.2013
- Managed and facilitated a safe, healthy learning environment for before and after school age programs
- Trained, modeled and grew staff development
- Used Listen First skills for concerns from parents and students
- Strengthened and maintained relationship with State Licensing Representative
- Coached team members on productivity strategies to accomplish challenging goals.
- Reserved classrooms and meeting rooms across campus for program activities and managed room list.
Education
Bachelor of Science - Social Services, Family Studies
Central Washington University
Ellensburg, WA 09.2007 - 05.2010
Skills
Self-Motivated
Adaptive Team Leader
Logistical Problem Solver
Multitasking Abilities
Operations management
Verbal and written communication
Performance Analysis
Coaching and mentoring
Staff training/development
Timeline
District Operations Director
YMCA of Greater
03.2020 - 05.2022
Family and Recreation Director
YMCA
04.2019 - 03.2020
Senior Program Director
YMCA
08.2018 - 04.2019
Program Director III
YMCA
09.2013 - 08.2018
Program Supervisor
School Age Child Care, YMCA
08.2011 - 09.2013
Bachelor of Science - Social Services, Family Studies
Central Washington University
09.2007 - 05.2010
National Assitant Operations Director
Innovation Learning LLC
5 2022 - Current
Similar Profiles
María B VázquezMaría B Vázquez
Transformation Agent/Professional Learning Coach at Learning Innovation Catalyst/Your way LearningTransformation Agent/Professional Learning Coach at Learning Innovation Catalyst/Your way Learning
Sabrina DavidsonSabrina Davidson
Childcare Provider at Innovation Station Early Learning CenterChildcare Provider at Innovation Station Early Learning Center
Jasiel CastroJasiel Castro
Research Assistant at Center for Learning Innovation and ResearchResearch Assistant at Center for Learning Innovation and Research
John R. SmarrJohn R. Smarr
Area Manager (Ramp Crew Manager) L5 at Amazon AIR KCVGArea Manager (Ramp Crew Manager) L5 at Amazon AIR KCVG
Jennifer HinkleJennifer Hinkle
SIS Specialist II at Kent School DistrictSIS Specialist II at Kent School District