Elizabeth Swensrud
Williston,ND
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front desk associate. Ready to help team achieve company goals.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Housekeeper
Holiday Inn Express & Suites
Williston, ND
05.2022 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Responded to requests from patrons for linens and toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Adhered to professional house cleaning checklist.
Takeout/Server
Famous Dave’s
Williston , ND
07.2020 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items and recorded order information.
- Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
- Greeted and acknowledged guests and delivery drivers to foster highest level of service.
- Called and updated customers on order status and alerted when menu items ran out before kitchen processed orders, making changes and suggesting alternatives to preserve customer satisfaction.
Barista
Caffeinated
Williston, ND
10.2021 - 05.2022
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted additional items with beverages, increasing store sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Williston High School
Williston, ND 08.2017 - 05.2020
Fisheries And Wildlife Biology
University of North Dakota
Grand Forks, ND 08.2020 - 05.2021
Skills
Friendly and outgoing
undefinedTimeline
Housekeeper
Holiday Inn Express & Suites
05.2022 - Current
Barista
Caffeinated
10.2021 - 05.2022
Fisheries And Wildlife Biology
University of North Dakota
08.2020 - 05.2021
Takeout/Server
Famous Dave’s
07.2020 - Current
High School Diploma -
Williston High School
08.2017 - 05.2020
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