Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Swerdlove

Summary

Results-driven and customer-centric hospitality leader with a decade of experience in delivering outstanding service and managing diverse teams. Eager to bring my proven track record in operational excellence, team development, and customer satisfaction to a Starbucks management role, fostering a culture of exceptional service and driving business growth. Proven ability to provide outstanding customer service. Strong manual dexterity and attention to detail. Skilled at fostering a positive and energetic atmosphere for guests and team members Exceptional teamwork and interpersonal skills. Proficient in maintaining and multi-tasking while keeping the ability to adapt in a fast paced environment. Experienced in coaching team members to reach their full potential, leading to improved job satisfaction and reduced turnover. Demonstrated ability to make informed and timely decisions that positively impact store operations and customer satisfaction. Exception communication skills with team members and higher management.

Overview

16
16
years of professional experience

Work History

Bartender

Red Robin Gourmet Burgers
09.2012 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Shift ManagerVentura

Coffee Bean and Tea Leaf
01.2008 - 06.2013
  • Cross-trained in every store role to maximize operational knowledge
  • Demonstrated expertise in leadership and team motivation, overseeing baristas and shift supervisors with a focus on team management, including strategic scheduling, comprehensive training, and effective conflict resolution
  • Excellent product knowledge, offerings and ability to educate and train staff on them
  • Developed knowledge of Coffee and teas, including growing practices and flavor profiles
  • Maintained the highest standards of conduct and service
  • Strong track record of maintaining store efficiency and compliance with company standards and policies
  • Effectively communicated detailed menu descriptions to customers and expertly recommended products tailored to their specific preferences
  • Collaborated closely with the store manager to facilitate the recruitment, interviewing, and selection process for baristas, ensuring the acquisition of top talent to enhance the team.

Education

Ventura College
Ventura, CA

Pierce College
Los Angeles, CA
2011

Skills

  • Health Code Compliance
  • Aloha POS
  • Ordering Bar Supplies
  • Patron Experiences
  • Sales Expertise
  • Anticipating Guest Needs
  • Food Preparation and Safety
  • Guest Satisfaction
  • Guest Satisfaction
  • Safe Serving Knowledge

Timeline

Bartender

Red Robin Gourmet Burgers
09.2012 - Current

Shift ManagerVentura

Coffee Bean and Tea Leaf
01.2008 - 06.2013

Ventura College

Pierce College
Elizabeth Swerdlove