Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Taddeo

Clay,NY

Summary

Dynamic professional with a proven track record in hospitality and customer service management. Skilled in effective planning and recordkeeping, I excel in creating memorable customer experiences and improving service delivery. Demonstrated ability to exceed sales goals and enhance team productivity, leveraging both strong organizational abilities and interpersonal skills.

Overview

15
15
years of professional experience

Work History

Hostess

Fresnos
05.2010 - 02.2011
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations in person and by phone, answered customer questions, and informed of accurate wait times.

Personal Care Assistant

Access Cny
03.2012 - 06.2015
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
  • Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.

Barista Manager

Mochi
07.2015 - 06.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Bookseller

Allies Books
07.2016 - 05.2018
  • Managed and operated cash registers and POS systems efficiently.
  • Oversaw stock rotation to uphold product quality.

Jewelry Consultant

Signet
06.2018 - 07.2020
  • Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
  • Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
  • Facilitated custom design consultations, guiding clients through the process from initial concept to final creation of unique jewelry pieces.
  • Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
  • Consistently met or exceeded personal sales goals through diligent follow-up efforts with potential buyers.
  • Conducted thorough inventory management to ensure optimal stock levels at all times for popular items.
  • Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.

Front Desk Coordinator

All Around Transportation
07.2020 - 02.2025
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Education

GED -

Ocm Boces
Liverpool, NY

Criminal Justice

Bryant & Stratton College
Syracuse North Area

Skills

  • Effective planning
  • Recordkeeping expertise
  • Hospitality services
  • Guest services
  • Bookkeeping
  • Time management
  • Customer service management
  • Sales expertise
  • Clerical duties
  • Customer service
  • Office administration

Timeline

Front Desk Coordinator

All Around Transportation
07.2020 - 02.2025

Jewelry Consultant

Signet
06.2018 - 07.2020

Bookseller

Allies Books
07.2016 - 05.2018

Barista Manager

Mochi
07.2015 - 06.2016

Personal Care Assistant

Access Cny
03.2012 - 06.2015

Hostess

Fresnos
05.2010 - 02.2011

GED -

Ocm Boces

Criminal Justice

Bryant & Stratton College

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Elizabeth Taddeo