Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Talarczyk

East Rochester

Summary

With 8 years of experience in the customer service industry, I consistently deliver exceptional customer service and cultivate positive experiences. My objective is to become a valuable member of a dynamic team where I can broaden my horizons and continue to provide outstanding customer service. Embracing new strategies and techniques is something I eagerly look forward to, as it will enable me to elevate the level of service I offer and ensure even greater customer satisfaction.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

DashMart
06.2024 - Current
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed staff hiring, training and supervision.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.

Assistant Manager

Subway
11.2016 - 08.2023
  • Count register drawers and prepare daily bank deposits
  • Address and resolve various customer questions and concerns
  • Set up promotional displays and restock products
  • Gained strong foundation in customer service, team collaboration, and task prioritization
  • Ensure customers are satisfied with the level of service offered
  • Monitor sales representatives' adherence to company policies and protocols
  • Ensured that sales representatives followed all company policies and protocols
  • Developed and implemented daily operational plans to ensure company goals were met
  • Collaborated with store management to ensure customer satisfaction and quality control
  • Developed and maintained effective relationships with vendors and customers
  • Proven track record of increasing sales and customer satisfaction
  • Coordinated merchandise display, pricing, and stockroom organization
  • Assisted in training and developing staff to achieve maximum productivity
  • Handled customer inquiries and complaints promptly and professionally
  • Assisted in implementing new policies and procedures to ensure compliance with company regulations
  • Oversaw daily business operations on the sales floor
  • Promoted customer loyalty and grew sales by providing friendly, knowledgeable service
  • Managed and supervised staff, delegating tasks and ensuring that all deadlines were met
  • Developed and implemented standard operating procedures increasing efficiency in daily operations
  • Trained new staff members on operational processes and safety procedures
  • Monitored and managed inventory, ensuring that all stock was up to date
  • Developed and maintained relationships with customers and vendors, ensuring high levels of customer satisfaction
  • Resolved customer complaints and inquiries in a timely and effective manner

Assistant Manager

Byrne and Dairy
04.2022 - 08.2022
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Established team priorities, maintained schedules and monitored performance.

Crew Member

Dunkin Donuts
08.2016 - 06.2017
  • Served customers promptly and with a positive attitude in a fast-paced restaurant environment
  • Followed all health and safety guidelines to ensure a safe work environment
  • Maintained a clean and sanitary work station
  • Operated a cash register and handled cash and credit card transactions
  • Restocked food and beverage items as needed
  • Assisted with general cleaning and closing duties

Education

High School -

Greece Athena High School
Rochester, NY
06.2017

Skills

  • Strong Verbal Skills
  • Critical Thinking Skills
  • Team Leadership
  • Effective Time Management
  • Effective Team Collaboration
  • Strong Customer Service Skills
  • Detail-Oriented Approach
  • Flexible Problem Solving
  • Cash handling
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Training and mentoring
  • Safety awareness
  • Inventory management
  • Team motivation
  • Positive attitude

Timeline

Shift Supervisor

DashMart
06.2024 - Current

Assistant Manager

Byrne and Dairy
04.2022 - 08.2022

Assistant Manager

Subway
11.2016 - 08.2023

Crew Member

Dunkin Donuts
08.2016 - 06.2017

High School -

Greece Athena High School

Similar Profiles

CREATE PROFILE
Elizabeth Talarczyk