Elizabeth Taliani
Shingle Springs,CA
Summary
To obtain a position where my logistical and administrative skills may be utilized to enhance and improve the establishment I work for. Articulate Sales Support Manager with 17 years of experience directing support staff to assist sales team by effectively managing business interactions. Drove departmental initiatives to update and follow up on sales pipeline and data clean-up efforts. Successfully prioritized workload and handled multiple tasks with attention to detail.
Overview
17
17
years of professional experience
Work History
Sales support lead
AT&T
Sacramento
01.2018 - Current
- Managed a team of in-home experts' daily activities by dispatching and tracking appointments and sales.
- Managed fleet vehicle assignments and coordinated maintenance.
- Pull daily reports and maintain spreadsheets showing hubs financial measurements and areas of improvement to meet monthly goals and quotas
- Responsible for inventory management including but not limited to tracking all incoming products and equipment daily; research all discrepancies and provide written report noting reason for loss, training opportunities if applicable and corrective action taken; maintain secure access of inventory in hub
- Help team run credit, fix problems, track things down and assist with any escalation
- Take in trade ins and sales forms organize and ship or file as necessary.
- Developed and implemented strategies to improve customer service, satisfaction, and retention.
- Managed the daily operations of a sales support team, including hiring, scheduling, training, and performance evaluation.
- Provided technical guidance and expertise on products and services to experts during sale
Sales Support Representative
AT&T
Placerville
01.2010 - 01.2018
- Manage ordering and tracking of all office supplies
- Completion of all necessary paperwork and reports pertaining to store financial records
- Partner with store manager to provide orientation, training, and supervision of newly hired employees
- Prepare for in-store audit
- Maintain and assist others with the knowledge of AT&T policies and procedures
- Assure employees are providing exceptional customer service and assist with customer escalations as needed
- Responsible for all inventory coming in and out of the store.
Retail sales consultant
AT&T
Roseville
01.2007 - 01.2010
- Consistently deliver an extraordinary customer experience
- Match customers with appropriate products and services based on their needs
- Maintain knowledge of products, accessories, plans and promotions
- Efficiently resolve problems before they escalate
- Keep inventory organized and in its correct place.
Skills
- Microsoft Office
- Outlook
- Word
- Excel
- Power Point
- Organizational skills
- Multitasking skills
- Attention to detail
- Verbal communication skills
- Written communication skills
- Technical Troubleshooting
- Customer Retention
- Account Management
Accomplishments
- 100% audit scores multiple years
- Launched 3 new teams and supported the #1 sales team in California.
Timeline
Sales support lead
AT&T
01.2018 - Current
Sales Support Representative
AT&T
01.2010 - 01.2018
Retail sales consultant
AT&T
01.2007 - 01.2010
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