Elizabeth Tanico
East Rockaway,NY
Summary
Motivated Lead PSR with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
27
27
years of professional experience
Work History
Lead Patient Service Representative
Lenox Hill Radiology & Medical Imaging Associates P.C.
Lynbrook, NY
09.2017 - Current
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Met with patients and family members to discuss medical procedures, medications, treatments and continuing care plans.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supervised team of representatives by monitoring patient satisfaction, assessing performance and resolving complaints.
- Checked daily doctor schedules and verified insurance.
- Scheduled patient appointment and procedures.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Leveraged (RIS) to input and compile data gathered from various sources.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Retail Store Manager
Rubies Costume Company
Richmond Hill, NY
01.1998 - 11.2016
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Built proactive and productive relationships with business agents to maintain operational efficiency.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Hired, coached and mentored team of 50 sales representatives.
Education
Some College (No Degree) - Liberal Arts And General Studies
Hunter College of The City University of New York
New York, NYHigh School Diploma -
The Mary Louis Acadamy
New York, NY06.1988
Skills
- Appointment confirmation
- Medical filing
- Recording histories
- Office administration
- Scheduling appointments
- Conflict resolution
- Basic math
- Communication
- Reliable and trustworthy
- Microsoft Office
- Team building
Timeline
Lead Patient Service Representative
Lenox Hill Radiology & Medical Imaging Associates P.C.
09.2017 - Current
Retail Store Manager
Rubies Costume Company
01.1998 - 11.2016
Some College (No Degree) - Liberal Arts And General Studies
Hunter College of The City University of New York
High School Diploma -
The Mary Louis Acadamy
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