Elizabeth Tavares
New York,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
USA VEINS CLINIC
Flushing , NY
2020.02 - 2022.04
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Elevate issues to the next supervision, as appropriate.
- Identify issues with customers facing systems and troubleshooting.
Clerk/Typist
Visiting Nurse Services Of New York
Manhattan , NY
2018.05 - 2019.12
- Corrected grammar, spelling and syntax mistakes in medical records.
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Accepted dictated notes and produced professional documents with outlined information.
- Edited drafts created from speech recognition software.
- Ensure professional communication skills in dealing with staff or trainees by telephone.
- Incoming call & redirect them to appropriate staff.
- Assist in scheduling inservices, data entry, processing, filling and maintenance of documents for Inservice classes.
Support Specialist
Diligent Health Solutions
New York , NY
2017.06 - 2018.10
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Remain current on resources and provide referrals to callers as needed.
- Answer all incoming calls, provided service, empathy, and utilize active listening to develop a rapport with a wide range of callers, support each caller needs in an appropriate, nonjudgmental, and strictly confidential and anonymous manner.
Education
Associate of Science - Medical Administration
Monroe College
The Bronx, NY04.2022
GED -
Monroe College
The Bronx, NY09.2021
Skills
- Issue and Complaint Resolution
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Retention Strategies
- Data Entry and Maintenance
- Call Documentation
- Responding to Difficult Customers
- Inbound and Outbound Calling
Timeline
Customer Service Representative
USA VEINS CLINIC
2020.02 - 2022.04
Clerk/Typist
Visiting Nurse Services Of New York
2018.05 - 2019.12
Support Specialist
Diligent Health Solutions
2017.06 - 2018.10
Associate of Science - Medical Administration
Monroe College
GED -
Monroe College
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