Elizabeth Taylor
Seattle
Summary
Dedicated and determined Certified Associate in Project Management CAPM® with over ten years' experience of successfully managing infrastructure and customer projects in the telecommunications industry. Enthusiastic problem solver and talented team player with strong organizational skills and proven track record managing multiple projects from start to finish.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Coordinator
Atlas Networks
05.2017 - 05.2023
- · Managed a broad spectrum of telecommunications and fiber infrastructure throughout the project lifecycle.
- · Coordinated the installation of telecom services for commercial customers while providing excellent customer service throughout the process.
- · Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- · Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- · Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- · Maintained database and spreadsheets with accurate inventory and status.
- · Prepared meeting agendas and minutes for distribution and record keeping.
- · Use of advanced analytical and problem-solving skills and provided escalation support as needed.
- · Schedule internal and external resources, including vendors, contractors and 3rd party utility support.
- · Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- · Managed safety issues and reported all accidents and injuries.
- · Wrote technical narratives to document processes and design changes.
- · Monitored project progress, identified risks and used mitigation strategies as needed.
- · Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- · Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- · Analyzed project performance data to identify areas of improvement.
- · Verified quality of deliverables and conformance to specifications before submitting to clients.
- · Sourced, vetted and managed vendors needed to accomplish project goals.
- · Tracked project deliverables.
- · Established rapport and engaged with stakeholders to build lasting professional relationships.
Account Consultant II
Integra Telecom
05.2015 - 03.2017
- · Account and revenue management for an enterprise customer base valued at over $300k MRC
- · Revenue enhancement activity through proactive management of multiple telecommunication's products and services.
- · Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- · Regularly contacted my base of customers to generate new business to achieve company growth goals.
- · Clarified customer requests, forwarded product information and answered questions to support sales operations.
- · Proactively managed client correspondence with and recorded tracking and communications.
- · Evaluated opportunities to increase sales, strengthen strategic partnerships and to meet customer needs.
- · Leveraged proven sales methods to increase revenue and surpass sales objectives.
- · Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- · Analyzed financial discrepancies and provided solutions for accurate financial records.
- · Completed financial reports, providing insight into performance, operations and cash flow.
- · Addressed each customers' needs and wants to recommend suitable product options.
- · Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Client Project Coordinator
World Communications
09.2010 - 05.2015
- Direct project management of multiple in-flight services for customer sales and service enhancements.
- Established rapport and engaged with customers to build lasting professional relationships and meet customer needs.
- Managed customer projects from start through delivery by prioritizing needs and delegating assignments.
- Subject matter expert for number portability, caller ID, UCAAS and service provider migrations.
- Close coordination with multiple ILEC and CLEC carriers across numerous project types.
- Creation of utilization and cost reports for customers to streamline services and enhance revenue.
- Expert knowledge of the carrier systems of multiple providers, including order and billing management, number porting, circuit disconnects, and trouble ticketing systems.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept corporate and client information confidential, adhering to data safety measures.
- Maintained open communication by presenting regular updates on project status to customers.
Scheduling Coordinator
All Phase Communications
03.2010 - 08.2010
- · Scheduled multiple field technicians for commercial voice and data network installations and service dispatches.
- · Developed and maintained enterprise-wide master schedule to promote organizational efficiency.
- · Created detailed calendars for staff members to support deadline management and milestone achievement.
- · Worked with manager and supervisor to plan and coordinate production schedules.
- · Kept in close contact with customers from the beginning to end of the installation process usually expert level customer service skills.
- · Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- · Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- · Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- · Implemented project management techniques to overcome obstacles and increase team productivity.
- · Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Affiliate Management Assistant
Pacific Emerald, Inc
03.2006 - 03.2010
- Worked with the Director of Affiliate Management on the TaxBrain, eBay, and Phantom Alert affiliate programs
- Assisted in account management and recruitment of new affiliates
- Prepared and distributed team-based communications to foster collaboration and enhance team morale
- Assisted in in launch planning for new campaigns
- Assisted in quality and fraud control
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
- Volunteered to help with special projects with varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
Education
Communications and Psychology
University of Minnesota
Minneapolis, MNSkills
- Project Planning
- Scope Management
- Risk Management
- Project Schedules
- Stakeholder Management
- Verbal and Written Communication
- Task Prioritization
- Microsoft 365 Office Suite
- Customer Satisfaction
- Cost Management
- Leadership
- Meetings and Presentations
Certification
- CAPM® Certified Associate in Project Management | Project Management Institute Certificate #: 3556202 - 7/05/2023
- Construction Management: Reading Drawings and Specifications | LinkedIn Learning - 6/26/2023
- Foundations of Project of Management | Google – 6/18/2023
Timeline
Project Coordinator
Atlas Networks
05.2017 - 05.2023
Account Consultant II
Integra Telecom
05.2015 - 03.2017
Client Project Coordinator
World Communications
09.2010 - 05.2015
Scheduling Coordinator
All Phase Communications
03.2010 - 08.2010
Affiliate Management Assistant
Pacific Emerald, Inc
03.2006 - 03.2010
Communications and Psychology
University of Minnesota
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