Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Taylor

Mason,MI

Summary

Knowledgeable Certified Medical Assistant with exceptional background over 3 years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

McLaren Greater Lansing
Okemos, MI
09.2020 - 12.2021
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Explained treatment procedures and physicians' instructions.
  • Organized patient charts before each day's clinic sessions began.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Incorporated outside records into charts and EHR.
  • Conducted EKGs and other diagnostic tests as requested by the physician.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Operated electrocardiogram (EKG) to administer diagnostic tests.

Patient Care Technician

DaVita
Jackson, MI
12.2019 - 09.2020
  • Provided direct patient care and assistance to healthcare team members.
  • Performed phlebotomy, and other laboratory tests as directed by physician or RN.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Helped create a safe environment by following infection control policies.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
  • Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
  • Cleaned medical equipment or facilities.
  • Provided emotional support for patients dealing with chronic illness or end-stage renal disease.

Customer Service Associate

Target
Lansing, MI
11.2015 - 11.2017
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Provided accurate quotes for requested products or services.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Offered suggestions to improve processes related to customer service activities.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Consulted with customers regarding needs and addressed concerns.
  • Kept work area neat, clean, and well-stocked at all times.
  • Demonstrated active listening skills when responding to customer questions and complaints.

Education

RMA - Medical Assisting

Career Quest Learning Center
Lansing, MI
10-2017

Phlebotomy - Phlebotomy

Compassionate Care Technical Center
Knoxville
05-2015

High School Diploma -

Bearden High School
Knoxville, TN
05-2013

Skills

  • Indirect Patient Care
  • Patient Scheduling
  • Data Entry
  • Payment Collection
  • Patient-Focused Care
  • Patient Flow Management
  • HIPAA Compliance
  • Phlebotomy
  • Medical Terminology
  • Reliable Transportation
  • Direct Patient Care
  • Vital Sign Monitors
  • Understands Medical Procedures
  • Quick Problem Solver
  • Complex Problem-Solving
  • Electronic Medical Records
  • Adaptable
  • Patient Management
  • Vital Sign Monitoring

Certification

  • RMA (currently expired)
  • BLS (currently expried)

Timeline

Medical Assistant

McLaren Greater Lansing
09.2020 - 12.2021

Patient Care Technician

DaVita
12.2019 - 09.2020

Customer Service Associate

Target
11.2015 - 11.2017

RMA - Medical Assisting

Career Quest Learning Center

Phlebotomy - Phlebotomy

Compassionate Care Technical Center

High School Diploma -

Bearden High School

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Elizabeth Taylor