Elizabeth Taylor
Forest City,NC
Summary
Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
14
14
years of professional experience
Work History
Secretary
T.Transporting Services
Forest City , NC
04.2021 - Current
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Organized and maintained filing systems for important documents.
- Updated contact lists on a regular basis; created new contacts as needed.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Greeted visitors and directed to appropriate location or person.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Customer Care Representative
Ameridial
Spindale, North Carolina
02.2016 - 07.2019
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Identified opportunities to upsell additional services when appropriate.
- Provided accurate, valid, and complete information to customers.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Processed orders accurately and efficiently according to established procedures.
- Answered customer inquiries over the phone and via email.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Waitress Supervisor
Don’s Italian
Spindale, North Carolina
07.2015 - 10.2018
- Coordinated catering services for special events such as weddings or corporate functions.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Monitored cash register operations during shifts for accuracy of transactions.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Developed weekly specials and promotional items to increase sales revenue.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Maintained accurate records of sales transactions and inventory levels.
- Created daily shift schedules for waitstaff according to business needs.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Bookkeeping Administrative Assistant
Taylor Heating & Air
Laurinburg, North Carolina
07.2010 - 07.2015
- Reviewed contracts related to accounts payable and receivable for accuracy before entering into the system.
- Generated periodic financial reports such as income statements, balance sheets, for review by management team.
- Managed vendor relations by responding promptly to inquiries regarding payment status or account balances.
- Performed daily cash transactions such as deposits, withdrawals, transfers, ensuring accuracy of all records maintained in the general ledger system.
- Performed administrative tasks related to bookkeeping activities such as filing paperwork or updating databases.
- Maintained customer relations by responding to inquiries in a timely manner.
- Conducted research when needed to resolve complex accounting issues quickly.
- Maintained accurate filing systems for all accounting records, including invoices, receipts and payments.
- Assisted with month-end close processes including reconciling intercompany accounts and resolving discrepancies between actual results and forecasted figures.
- Developed and implemented procedures for managing accounts payable and receivable, payroll, bank reconciliations, and financial reporting.
- Created purchase orders for goods ordered by departments within the organization.
- Assisted in the preparation of financial statements and reports as requested by management.
- Compiled financial data from various sources to prepare journal entries or other documents in accordance with established accounting principles.
- Verified accuracy of billing data and revised any errors prior to issuing invoices to customers.
- Reconciled bank statements on a regular basis to ensure accuracy of transactions.
- Performed data entry of financial information into accounting software programs.
- Coded invoices to maintain organized and accurate records.
- Checked figures and postings for correct entry and proper codes.
Education
Some College (No Degree) - Medical Assisting
Isothermal Community College
Spindale, NCSkills
- Meeting Coordination
- Requisition processing
- Office Administration
- Letter writing
- Payroll Administration
- Appointment Scheduling
- Calendar Management
- Sales Support
- Expense Tracking
- Supply Ordering
- Database Maintenance
- Report Writing
- Accounts receivable and payable
- Spreadsheet Management
- Travel Arrangements
- Multi-Line Phone Systems
- Accounts Payable
- Verbal and written communication
- Schedule Management
- Payroll Processing
- Prioritization and time management
- Complex Problem-Solving
- Filing experience
- Payment posting
Timeline
Secretary
T.Transporting Services
04.2021 - Current
Customer Care Representative
Ameridial
02.2016 - 07.2019
Waitress Supervisor
Don’s Italian
07.2015 - 10.2018
Bookkeeping Administrative Assistant
Taylor Heating & Air
07.2010 - 07.2015
Some College (No Degree) - Medical Assisting
Isothermal Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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