Elizabeth Taylor
London,Ky.
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Specialty Contracts and Billing
Quadient
04.2024 - Current
- Skilled at the use of Excel. Microsoft Office 365. Oracle and Salesforce
- Contract entry and adjustments
- Ability to maintain confidentiality.
- Ability to work remotely for 5 years without immediate supervision.
- Managed a high-volume workload within a deadline-driven environment.
Account Receivable
Quadient
04.2023 - 08.2024
- Work with other departments to verify and record transactions and resolve account discrepancies.
- Interact with team members and customers across the business daily reporting potential concerns, process gaps, resolving complaints and providing support.
- Invoice adjustments/corrections.
- Resolve customer inquiries.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Composed and responded to numerous emails and voicemails daily to reconcile customer, team member and/or creditor request.
- Data Analysis, Collaboration, Historical Research, Quality Auditing, Data Entry
- Manage high volume specialty account portfolio: Mailing System
- Manage high volume specialty account portfolio: Parcel Locker Systems
- Experienced in various procedures and techniques of effective communication with customers, fellow employees.
- Discreet and efficient contact with debtors and diplomatic
- Maintained exceptional recordkeeping.
Operation Support Specialist
One Main Financial
06.2021 - 04.2023
- Transitioned to enhance payoff checks to creditor for new loans.
- Work with branch employees to incorporate new payoff system for payoff of creditors for new OneMain loans.
- Maintain company reporting and data entry. Composed and responded to numerous emails and voicemails daily to reconcile customer, team member and/or creditor request.
- Data Analysis, Collaboration, Historical Research, Quality Auditing
- Interact with team members and customers across the business daily reporting potential concerns, process gaps, resolving complaints
- Resolve customer inquiries.
Repossession Collection
One Main Financial
08.2014 - 06.2021
- Receive internal/external referrals for possible Litigation/Repossession.
- Manage high volume specialty account ie: Bankruptcy/Deceased with all collection efforts to retain a vehicle.
- Experienced in various procedures and techniques of effective communication with vendors, customers, fellow employees.
- Discreet and efficient contact with debtors and diplomatic negotiation for retrieving debt or recovering property.
- Performed successful tasks without violating any pertinent company polices.
- Maintained exceptional recordkeeping for employers for all activities pertaining to recovering units.
- Handled assignments handed down by managers.
- Cultivated leads and verified information on outstanding cases.
- Maintained communication with company departments.
Collections/Customer Service Representative
One Main Financial
03.2004 - 08.2014
- Completed many management relief assignments.
- Mentored new hires.
- Facilitated coaching.
- Participated in floor support for new hires transitioning to the floor out of training.
- Collected all delinquencies i.e. 30/60/60, charge off, repossession.
- Handle customer inquiries, complaints, billing questions and payment extension. Customer service.
Education
High school graduate -
Corbin High School
KYSkills
- Skilled at the use of Excel Microsoft 365
- Outlook
- Skilled in use of search engines/social media
- Strong communication and negotiation skills
- Oracle
- Salesforce
- Ability to maintain confidentiality
- Detail oriented
- Ability to work remotely without immediate supervision
- Time management
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
Accomplishments
- Managed a high-volume workload within a deadline-driven environment.
- Resolved delinquency inquiries in any given week and consistently met performance benchmarks in all areas.
- Helped company attain the highest customer service ratings earned high marks in all categories including communication skills, listening skills, problem resolution and politeness.
- Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
- Handle incoming calls/outbound collection calls from delinquent customer, responding to inquiries, resolving problem
- Maintain performance with minimal error.
- Easily transitions to remote work environment for past 5 years.
Timeline
Specialty Contracts and Billing
Quadient
04.2024 - Current
Account Receivable
Quadient
04.2023 - 08.2024
Operation Support Specialist
One Main Financial
06.2021 - 04.2023
Repossession Collection
One Main Financial
08.2014 - 06.2021
Collections/Customer Service Representative
One Main Financial
03.2004 - 08.2014
High school graduate -
Corbin High School
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