Elizabeth Tejera
Clearwater,FL
Summary
Responsible leader, adept at enhancing team productivity and delivering exceptional customer service. Proven expertise in cargo loading and safety compliance from military experience. Bilingual in English and Spanish, skilled in dispute resolution and employee training, fostering collaboration and achieving operational excellence.
Overview
2026
2026
years of professional experience
Work History
Office Manager, Lead, Trainer
H&R Block Inc
10.2005 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow.
- Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitate smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
C5 Aircraft Loadmaster
US Air Force
- Followed all preferred work methods, safety policies and procedures per company guidelines while reporting unsafe conditions.
- Enhanced overall team productivity through ongoing collaboration with colleagues to address common obstacles faced during day-to-day operations.
- Provided exceptional customer service to both military and civilian clients, ensuring their unique needs were met through tailored cargo handling solutions.
- Checked placement of cargo and passengers against aircraft restrictions.
- Maintained operational compliance with aviation safety regulations and good practices.
- Coordinated and unloaded transport items to staging areas in warehouses with forklifts.
- Operated both stand up and sit down forklifts.
Customer Service Lead
Lowes, Publix, WalMart, Self Employed
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
Associate of Science - Information Technology
Florida Career College
Miami, FLSkills
- Effective customer communication
- Supervision and mentoring
- Worksite safety
- Teamwork and collaboration
- Attention to detail
- Employee Trainer
- Bi-lingual (English/Spanish)
- Dispute settlement
Timeline
Office Manager, Lead, Trainer
H&R Block Inc
10.2005 - Current
C5 Aircraft Loadmaster
US Air Force
Customer Service Lead
Lowes, Publix, WalMart, Self Employed
Associate of Science - Information Technology
Florida Career College
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