Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Elizabeth Tennyson

Deatsville,AL
Elizabeth Tennyson

Summary

Proven leader with extensive experience in operations management and staff development, notably at Piggly Wiggly Grocery Store. Excels in strategic planning and problem resolution, boosting operational efficiency and employee performance. Skilled in inventory control and customer relationship management, achieving significant improvements in customer satisfaction and sales growth. Demonstrates strong delegation capabilities and interpersonal relations, driving team success and business development.

Overview

6
years of professional experience

Work History

Piggly Wiggly Grocery Store

Manager on Duty

Job overview

  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Assessed the impact of new policies or procedures on operational efficiency before implementation thus allowing for continuous improvement efforts.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
  • Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
  • Led successful cross-functional projects to drive business growth and improve operational efficiency.
  • Developed and implemented strategies to increase sales and profitability.
  • Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
  • Negotiated contracts with vendors and suppliers, securing favorable terms to reduce overall operating costs.
  • Facilitated interdepartmental communication to streamline processes while maintaining consistency in achieving organizational objectives.
  • Monitored workflow to improve employee time management and increase productivity.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Achieved results by working with staff to meet established targets.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Shoe Carnival

Assistant Manager
10.2021 - Current

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Bella Vista by the Creek

Restaurant Floor Manager
03.2018 - 03.2020

Job overview

  • Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
  • Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
  • Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
  • Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
  • Improved employee retention rates by providing ongoing support, coaching, and constructive feedback to foster professional growth.
  • Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
  • Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
  • Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
  • Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
  • Increased overall restaurant efficiency by training team members on best practices and ensuring adherence to company policies and procedures.
  • Contributed to marketing efforts by collaborating with the management team on promotional materials and advertising campaigns.
  • Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
  • Managed inventory levels to minimize waste while maintaining adequate stock for daily operations.
  • Reduced wait times during peak hours by refining table turnover processes and coordinating effectively between front-of-house and back-of-house teams.
  • Monitored labor costs closely to maximize profitability without compromising the guest experience or employee morale.
  • Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
  • Oversaw staff hiring process including interviews and background checks, ensuring selection of qualified candidates who aligned with the restaurant''s values.
  • Developed detailed floor plans for optimal table placement, resulting in improved guest experience and increased seating capacity.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maximized quality assurance by completing frequent line checks.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Oversaw food preparation and monitored safety protocols.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Education

Prattville High School
Prattville, AL

GED from General Studies
05.1996

University Overview

Skills

  • Customer service focus
  • Delegation capabilities
  • Sales and Marketing
  • Staff Training and Development
  • Scheduling proficiency
  • Policy Enforcement
  • Staff Management
  • Goal-Oriented
  • Training and mentoring
  • Strategic Planning
  • Inventory Oversight
  • Processes and procedures
  • Financial Management
  • Complex Problem-Solving
  • Employee Motivation
  • Expectation setting
  • Business Administration
  • Schedule development
  • Operations Management
  • Business Development
  • Inventory Control
  • Staff Development
  • Priority management
  • Process Monitoring and Improvement
  • Waste Reduction
  • Customer Service
  • Teamwork and Collaboration
  • Problem Resolution
  • Goal Setting
  • Computer Skills
  • Professional and Courteous
  • Team Leadership
  • Decision-Making
  • Shift Scheduling
  • Customer Relationship Management
  • Documentation And Reporting
  • Task Delegation
  • Employee Coaching and Mentoring
  • Schedule Management
  • MS Office
  • Administration and Reporting
  • Interpersonal Relations
  • Good Judgment
  • Scheduling and Coordinating
  • Performance reviewing
  • Budget Management
  • Managing Operations and Efficiency
  • Employee Development
  • Lead Generation
  • Preventive Maintenance
  • Negotiation and Conflict Resolution

Additional Information

Additional Information

I'm 47, with the heart and soul of an 25yr old! I have 2 wonderful children and 5 beautiful grandbabies! My family is my life! I'm very outgoing and I m very easy to talk to. I love meeting new people and learning things about them. I'm truly a people person! I'm not afraid to speak to most people.

Timeline

Assistant Manager
Shoe Carnival
10.2021 - Current
Restaurant Floor Manager
Bella Vista by the Creek
03.2018 - 03.2020
Manager on Duty
Piggly Wiggly Grocery Store
Prattville High School
GED from General Studies

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Elizabeth Tennyson