Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
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Elizabeth Terrero

Bronx,New York

Summary

A highly experienced professional who possess the required level of management know how needed to inspire, lead, develop and motivate staff. Recognized for contributions to record-setting sales figures, territory startup/expansion across the U.S and new account development. Proven leadership capabilities in revitalizing and launching products, devising effective advertising campaigns and, executing sales strategies for maximum profitability.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Outreach Manager

Oak Street Health
Queens , NY
05.2022 - Current
  • Identified new target audiences for outreach campaigns based on market trends.
  • Supervised a team of four Outreach Coordinators, providing guidance and feedback as needed.
  • Collaborated with other departments to ensure alignment between their goals and outreach objectives.
  • Analyzed data from previous campaigns to determine areas of improvement or growth opportunities.
  • Oversaw recruiting, onboarding, and training of employees.

Regional Sales Supervisor

UnitedHealthcare Community Plan.
Bronx/Westchester/Hudson Valley, NY
05.2015 - 03.2022
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Created, implemented and conducted employee onboarding and training programs.
  • Streamlined operational efficiencies through Vital signs.
  • Strengthened revenue opportunities by developing sales strategies based on industry trends and competitor analysis.
  • Networked with local business entities to increase sales opportunities.
  • Planned and executed promotional events in-store to increase business and sales revenues.
  • Developed creative sales and marketing strategies to assist the sales team with reaching their targets.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.

Senior Facilitated Enroller

Healthfirst Partners
Bronx, NY
01.2002 - 05.2016
  • Identified and educated the community on all aspects of the plan including answering questions regarding plan's features and benefits and walking client through the required Blue List disclosures.
  • Increased enrollment by more than 250 applications/monthly
  • Maintained direct relationship with providers and assisted in provider relations.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Attended conferences, workshops and seminars to increase job-related knowledge.

Center Manager

LA Weight Loss
01.2001 - 01.2002
  • Coached and developed sales personnel - Increased output by 30%.
  • Evaluated the weaknesses of store - Improves client satisfaction by 50%.
  • Hired motivated workforce to provide exceptional customer service - Increased revenue by 20%.
  • Boosted efficiency by 40%.
  • Analyzed sales performance to assigned budget and ensured compliance.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.

Store Manager

Bakers Retail Store
01.2000 - 01.2001
  • Surpassed sales goals by 19% in 2000.
  • Recognized for superior performance as a two-time district "Employee of the Month" honoree.
  • District leader in credit performance, store management and hiring success.
  • Drive performance and efficiency through a combination of cutting cost, efficient hiring and customer focused sales efforts.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Store Manager

Ashley Stewart 100% Girls
01.1995 - 01.2000
  • Reorganized territories, improved merchandising strategies, and enhanced service qualities.
  • Oversaw opening of branches across the U.S including Texas, Los Angeles, Las Vegas and Puerto Rico.
  • Achieved 100% success in reaching set company goals for sales.
  • Coached, trained and developed associates and managers on best practices in retail management and customer experience.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.

Education

Associates of Arts - Business Administration

LaGuardia Community College
1999

Skills

  • Territory and account management
  • Sales process
  • Service-driven sales
  • Brand-building strategies
  • Energetic
  • Team building
  • Promotional sales events
  • Key account management
  • Bilingual in Spanish
  • Product knowledge
  • Contract development and management
  • Lead generation
  • Personnel management
  • Multitasking

Languages

Spanish
Professional

Certification

  • Accident, Life & Health License -2021

Accomplishments

  • 5 Star Award for exceeding quality measures

Timeline

Outreach Manager

Oak Street Health
05.2022 - Current

Regional Sales Supervisor

UnitedHealthcare Community Plan.
05.2015 - 03.2022

Senior Facilitated Enroller

Healthfirst Partners
01.2002 - 05.2016

Center Manager

LA Weight Loss
01.2001 - 01.2002

Store Manager

Bakers Retail Store
01.2000 - 01.2001

Store Manager

Ashley Stewart 100% Girls
01.1995 - 01.2000

Associates of Arts - Business Administration

LaGuardia Community College

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Elizabeth Terrero