Elizabeth Terry
Alachua,FL
Summary
To obtain employment with a loyal company, learn more skills and demonstrate abilities.
Overview
22
22
years of professional experience
Work History
Customer Service Rep, Quality Tech, Tissue Processing Tech
RTI Surgical
06.2006 - Current
- Everyday my duties adjust based on the needs of the company, I’m able to think on my feet and get all daily tasks completed in a timely and efficient manner with all varies departments and employees in the company
- I use a database called T-Track that houses all of the company records for all the tissues we supply to customers, print labels for mail out, ensure all the proper QAs have been completed for the products before mail out to customers
- Answering phone calls from customers paying on their accounts and asking general questions about the products that we provide
- Fulfill purchase orders from customers and distributors and making sure all orders are sent out the day that they are received
- For all orders ensure the proper products are ready to be sent to customers
- I process weekly reports to management and distributors on returns that we receive to verify all the proper documentation is completed to standards
- I have been responsible for inspection and package tissue and bone for shipment following all Standard Operating Procedures (SOP), measuring grafts to ensure they meet specifications, and order all daily supplies for the whole department, approximately 15 employees
- Responsible for scanning in all incoming tissue to the correct location for storage so it can be processed in a timely manner
- As a Quality Inspector I was responsible for inspection of bone and soft tissue donors, ensuring all products is up to SOP standards
- Ensure paperwork matches donor information and expiration is correct and following all SOP’s.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
WMS Clerk
Dollar General Corporation
09.2003 - 06.2006
- Allocate and process all labels for merchandise being shipped out of the Distribution Center to over 650 stores
- Was responsible for all warehouse management systems - making sure that all equipment is functioning properly
- Completed reports for management to determine weekly goals
- Assisted in special projects, which contribute to the production of the Distribution Center.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Assistant Manager
Sprint
11.2002 - 09.2003
- I made daily deposits and handled multiple cash and credit transactions
- I performed diligent and steady customer service
- I assisted other associates with inventory and keeping the store in order to better serve customer needs.
Education
High School Diploma -
Santa Fe High School
Alachua, FL06.1996
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Microsoft Outlook
- Product Knowledge
- Paperwork Processing
- Order Processing
- Documentation
- Administrative Support
- Microsoft Office Suite
- Data Collection
- Clerical Support
- Quality Control
- Order Fulfillment
- Recordkeeping strengths
- Document Control
- Quality Assurance Controls
- Data Collection
- Clerical Support
- Quality Control
- Order Fulfillment
- Recordkeeping strengths
- Document Control
- Quality Assurance Controls
- Data Collection
- Clerical Support
- Quality Control
- Order Fulfillment
- Document Control
References
References upon request
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionHealthcare benefitsCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Customer Service Rep, Quality Tech, Tissue Processing Tech
RTI Surgical
06.2006 - Current
WMS Clerk
Dollar General Corporation
09.2003 - 06.2006
Assistant Manager
Sprint
11.2002 - 09.2003
High School Diploma -
Santa Fe High School
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