Dynamic Office Manager with proven ability to streamline operations and achieve business objectives. Combines strong organizational skills with technical proficiency to optimize workflows. Dedicated to providing exceptional support to staff and clients while identifying areas for enhancement.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Maintain and file all employee correspondence and recordsMaintain and order supplies for office, retail and restaurantOrder and keep first aid supplies on handMaintain multi-line phone correspondences for all management and employeesRecord, audit and input daily sales for retail and restaurantMaintain an accurate cash- on hand status along with depositing additional cash from daily sales (yearly sales of 12-14 million)Handles all guest inquires via the phone
Margaritaville
04.2024 - Current
Maintain and file all employee correspondence and records
Maintain and order supplies for office, retail and restaurant
Order and keep first aid supplies on hand
Maintain multi-line phone correspondences for all management and employees
Record, audit and input daily sales for retail and restaurant
Maintain an accurate cash- on hand status along with depositing additional cash from daily sales (yearly sales of 12-14 million)
Handles all guest inquires via the phone
Follow all DOT regulations, guidelines and Hours of Service guidelines, deliver loaded 53 ft trailers to destination, Backing, Hooking and Unhooking trailers
Swift Transportation
10.2022 - 04.2024
Follow all DOT regulations, guidelines and Hours of Service guidelines, deliver loaded 53 ft trailers to destination, Backing, Hooking and Unhooking trailers
Scheduling associates and daily break schedulingFinancial Transactions- change orders, daily pick upsCustomer service to customers in person and on the phoneConduct phone sales and verification for approvalAnswer and direct calls to the proper department and personnelAdministrative Assistant
Customer service to customers in person and on the phone
Conduct phone sales and verification for approval
Answer and direct calls to the proper department and personnel
Administrative Assistant
Collect payments due at time of service and handle all financial transactionsReconcile daily deposit with software, balance safe and daily journalScheduling of patients, filing and typing and other administrative dutiesAnswer and direct calls from a multi-line phone and record messagesVerifying InsuranceHandle and process insurance payments
Chiropractic & Family Wellness
Midlothian
05.2021 - 11.2021
Collect payments due at time of service and handle all financial transactions
Reconcile daily deposit with software, balance safe and daily journal
Scheduling of patients, filing and typing and other administrative duties
Answer and direct calls from a multi-line phone and record messages
Verifying Insurance
Handle and process insurance payments
Collect payments due at time of service and handle all financial transactionsReconcile daily deposit with software, balance safe and daily journalScheduling of patients, filing and typing and other administrative dutiesAnswer and direct calls from a multi-line phone and record messagesKeep all supplies stock for daily use and order as neededGreeting visitors and following guidelines for protection of patient privacyHandle monthly safety inspectionsHandle needs of incoming patients, provide information to patients, and work as patient coordinatorKeep all admission packets, blank documents, patient handbooks stocked and prepared for new admissionsVerifying Medicaid Insurance EligibilityComplete and fax all dual enrollments to other methadone programsAct as a patient coordinator that works under the direction of the program director report any suspicious activity, neglect, or abuse by a patient
Shallotte Treatment Associates
Shallotte
08.2018 - 04.2021
Collect payments due at time of service and handle all financial transactions
Reconcile daily deposit with software, balance safe and daily journal
Scheduling of patients, filing and typing and other administrative duties
Answer and direct calls from a multi-line phone and record messages
Keep all supplies stock for daily use and order as needed
Greeting visitors and following guidelines for protection of patient privacy
Handle monthly safety inspections
Handle needs of incoming patients, provide information to patients, and work as patient coordinator
Keep all admission packets, blank documents, patient handbooks stocked and prepared for new admissions
Verifying Medicaid Insurance Eligibility
Complete and fax all dual enrollments to other methadone programs
Act as a patient coordinator that works under the direction of the program director report any suspicious activity, neglect, or abuse by a patient
Record, Audit, and Input sales daily from retail data in electronic recordsMaintain accurate cash on- hand status and deposit additional cash from daily salesManage all scheduling for Chief Operating OfficerHandle all financial transactions, accounts receivable / payable, for two separate businessesHandle incoming calls for reservations, large parties and scheduling all eventsOrdered wine, liquor, and food from appropriate vendors
Antonio's Restaurant & Bar
Myrtle Beach
01.2018 - 08.2018
Record, Audit, and Input sales daily from retail data in electronic records
Maintain accurate cash on- hand status and deposit additional cash from daily sales
Manage all scheduling for Chief Operating Officer
Handle all financial transactions, accounts receivable / payable, for two separate businesses
Handle incoming calls for reservations, large parties and scheduling all events
Ordered wine, liquor, and food from appropriate vendors
Assist customers with money exchanges
Banditos Cantina
Myrtle Beach
04.2015 - 07.2015
Assist customers with money exchanges
Maintain multi-line phone correspondences for all management and employeesRecord, audit and input daily server and retail sales data in electronic recordsMaintain accurate cash-on-hand status along with depositing additional cash from daily sales (yearly sales of $12-14 million)Make credit card verification and approvalHandle guest inquires over the phone
Margaritaville
Myrtle Beach
04.2013 - 09.2014
Maintain multi-line phone correspondences for all management and employees
Record, audit and input daily server and retail sales data in electronic records
Maintain accurate cash-on-hand status along with depositing additional cash from daily sales (yearly sales of $12-14 million)
Make credit card verification and approval
Handle guest inquires over the phone
Education
Associate of Applied Science - Medical Billing and Coding
True
09.2024 - Current
Skills
Medical coding
Insurance verification
Customer relationship management
Financial transactions
Data entry
Office management
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Administrative Assistant — Proficient January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Electronic Medical Records: Best Practices — Proficient January 2020
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use.
Intermediate Word Processing with Microsoft Word — Highly Proficient April 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments.
Receptionist — Highly Proficient January 2020
Timeline
Associate of Applied Science - Medical Billing and Coding
True
09.2024 - Current
Maintain and file all employee correspondence and recordsMaintain and order supplies for office, retail and restaurantOrder and keep first aid supplies on handMaintain multi-line phone correspondences for all management and employeesRecord, audit and input daily sales for retail and restaurantMaintain an accurate cash- on hand status along with depositing additional cash from daily sales (yearly sales of 12-14 million)Handles all guest inquires via the phone
Margaritaville
04.2024 - Current
Follow all DOT regulations, guidelines and Hours of Service guidelines, deliver loaded 53 ft trailers to destination, Backing, Hooking and Unhooking trailers
Swift Transportation
10.2022 - 04.2024
Scheduling associates and daily break schedulingFinancial Transactions- change orders, daily pick upsCustomer service to customers in person and on the phoneConduct phone sales and verification for approvalAnswer and direct calls to the proper department and personnelAdministrative Assistant
Lowes
11.2021 - 10.2022
Collect payments due at time of service and handle all financial transactionsReconcile daily deposit with software, balance safe and daily journalScheduling of patients, filing and typing and other administrative dutiesAnswer and direct calls from a multi-line phone and record messagesVerifying InsuranceHandle and process insurance payments
Chiropractic & Family Wellness
05.2021 - 11.2021
Collect payments due at time of service and handle all financial transactionsReconcile daily deposit with software, balance safe and daily journalScheduling of patients, filing and typing and other administrative dutiesAnswer and direct calls from a multi-line phone and record messagesKeep all supplies stock for daily use and order as neededGreeting visitors and following guidelines for protection of patient privacyHandle monthly safety inspectionsHandle needs of incoming patients, provide information to patients, and work as patient coordinatorKeep all admission packets, blank documents, patient handbooks stocked and prepared for new admissionsVerifying Medicaid Insurance EligibilityComplete and fax all dual enrollments to other methadone programsAct as a patient coordinator that works under the direction of the program director report any suspicious activity, neglect, or abuse by a patient
Shallotte Treatment Associates
08.2018 - 04.2021
Record, Audit, and Input sales daily from retail data in electronic recordsMaintain accurate cash on- hand status and deposit additional cash from daily salesManage all scheduling for Chief Operating OfficerHandle all financial transactions, accounts receivable / payable, for two separate businessesHandle incoming calls for reservations, large parties and scheduling all eventsOrdered wine, liquor, and food from appropriate vendors
Antonio's Restaurant & Bar
01.2018 - 08.2018
Assist customers with money exchanges
Banditos Cantina
04.2015 - 07.2015
Maintain multi-line phone correspondences for all management and employeesRecord, audit and input daily server and retail sales data in electronic recordsMaintain accurate cash-on-hand status along with depositing additional cash from daily sales (yearly sales of $12-14 million)Make credit card verification and approvalHandle guest inquires over the phone
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited
<ul><li>Greeted and assisted gas station customers with sales transactions</li><li>Ensured accurate cash handling and charges</li><li>Oversee daily stocking for store products, beverages, and food items and ensure adherence to safe storage and handling procedures</li></ul> at Parker's Kitchen<ul><li>Greeted and assisted gas station customers with sales transactions</li><li>Ensured accurate cash handling and charges</li><li>Oversee daily stocking for store products, beverages, and food items and ensure adherence to safe storage and handling procedures</li></ul> at Parker's Kitchen
<ul><li>Coordinate vehicle intake and release, ensuring efficient workflow and customer satisfaction</li><li>Manage customer inquiries via phone, enhancing response times and service quality</li><li>Perform accurate data entry, maintaining up-to-date records for operational efficiency</li><li>Operate forklift for vehicle movement, ensuring safety and precision</li><li>Handle multi-line phone systems, streamlining communication processes</li><li>Maintain organized filing systems, ensuring easy access to important documents</li><li>Streamline vehicle intake and release processes, enhancing customer satisfaction and operational efficiency</li><li>Coordinate dispatch operations, ensuring timely response and optimal resource allocation</li><li>Facilitate seamless communication between departments, improving workflow and reducing errors</li></ul> at RoadOne Towing<ul><li>Coordinate vehicle intake and release, ensuring efficient workflow and customer satisfaction</li><li>Manage customer inquiries via phone, enhancing response times and service quality</li><li>Perform accurate data entry, maintaining up-to-date records for operational efficiency</li><li>Operate forklift for vehicle movement, ensuring safety and precision</li><li>Handle multi-line phone systems, streamlining communication processes</li><li>Maintain organized filing systems, ensuring easy access to important documents</li><li>Streamline vehicle intake and release processes, enhancing customer satisfaction and operational efficiency</li><li>Coordinate dispatch operations, ensuring timely response and optimal resource allocation</li><li>Facilitate seamless communication between departments, improving workflow and reducing errors</li></ul> at RoadOne Towing