Elizabeth Testini
Bronx,NY
Summary
Dependable Sr. Patient Liaison serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Service Excellence Sr. Patient Liaison
Hospital for Special Surgery
04.2014 - Current
- Responsible for all duties of the Atrium desk operation which includes: staff/volunteer training by serving as a preceptor, inter-department communications, and staff/volunteer scheduling
- Focus on patients and families: facilitating communication between family/friends, patients, physicians, nurses, or other hospital personnel; monitoring patients’ progress from the operating room through the recovery room; and provide non-medical information and assistance to waiting families
- Work in close collaboration with the Department Managers
- Aid and comfort to patients’ families as necessary
- Coordinate service recovery efforts in coordination with service excellence staff, nursing staff and patient advocates.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Trained new staff on filing, phone etiquette and other office duties.
- Provide excellent customer service to patients and medical staff.
- Greet and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Executive Assistant-Chief Financial Officer
Broadway.Com/Key Brand Entertainment
01.2013 - 02.2014
- Administrative Support to CEO's and Chief Financial Officer at Broadway.com/Key Brand Entertainment
- Organized and coordinated conferences and monthly meetings.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Manage schedules and appointments, anticipate needs, and administer business calendars
- Process monthly expenses report in Oracle System
- Serve as point person for team members, providing all necessary support, identifying and prioritizing urgent matters.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Created and managed office systems to efficiently deal with documentation.
Supervisor/Case Manager
Concourse Family Residence
Bronx, NY
09.2010 - 01.2012
- Conducted intake/assessments for clients (caseload of 25)
- Entered all progress notes on a weekly basis and conducted all Unit inspection on site
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Audited caseworker files and ensured all files were accurate and up-to-date
- Implemented strategies to increase public awareness of social and community service programs.
- Completed Employment Profile for all clients and assisted with job searches accordingly
- Responsible for assisting clients with permanent and secure housing
- Corresponded with Department of Homeless Services, submitting weekly Engagement Reports.
- Evaluated treatment plans against individual goals and healthcare standards.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Education
Institute PXE Certification – Leadership Program (2020 -
The Beryl
High School Diploma - undefined
Bronx Regional High School
1996
Skills
- (Word, Excel, PowerPoint, and Outlook) Type 60wpm
- Appointment Scheduling and Confirmation
- Caseload Management
- Proactive Problem-Solving
- Medical Services Administration
- Bilingual in Spanish and English
- HCPCS Compliance
- Reliability and Dedication
- Patient Information Management
- Liaison Skills
Timeline
Service Excellence Sr. Patient Liaison
Hospital for Special Surgery
04.2014 - Current
Executive Assistant-Chief Financial Officer
Broadway.Com/Key Brand Entertainment
01.2013 - 02.2014
Supervisor/Case Manager
Concourse Family Residence
09.2010 - 01.2012
Institute PXE Certification – Leadership Program (2020 -
The Beryl
High School Diploma - undefined
Bronx Regional High School
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