Elizabeth Thomas
Milwaukee,WI
Summary
Reliable customer service rep enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
19
19
years of professional experience
Work History
Personal Care Work
Trinity Home Healthcare Agency
2022.01 - Current
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
Customer Service Representative
JC Penny's Warehouse Logistics
2015.10 - 2022.08
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Dispatcher Office Assistant
Siva Logistics
2010.10 - 2015.08
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Streamlined dispatch procedures with the implementation of new technology and software systems.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Coordinated logistics for special events or large-scale incidents, ensuring adequate resource allocation and timely response efforts.
Customer Service Representative
Kohl’s
2005.04 - 2010.10
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma - General Literature
Literacy Services
Downtown Milwaukee01.2021
Skills
- Case Management
- Stress Management
- Mi-Co Mi-Forms
- Nutrition Planning
- Compassionate Care
- Behavior Management
- Patient Management
- Personal Hygiene
- MEDITECH Software
- Status Updates
- Bill Payment
- Monitor Vital Signs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Personal Care Work
Trinity Home Healthcare Agency
2022.01 - Current
Customer Service Representative
JC Penny's Warehouse Logistics
2015.10 - 2022.08
Dispatcher Office Assistant
Siva Logistics
2010.10 - 2015.08
Customer Service Representative
Kohl’s
2005.04 - 2010.10
High School Diploma - General Literature
Literacy Services
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