Elizabeth Thomas
Scottsdale,AZ
Summary
Enthusiastic service industry professional with 8+ years of experience in the restaurant industry. Experience creating innovative cocktails and managing busy bar settings. Possess a thorough knowledge of spirits, wine and beer, excellent multitasking and problem-solving skills, and a passion for creating memorable experiences for guests. Highly organized and able to handle multiple tasks in a fast-paced environment with a commitment to professionalism and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Buck and Rider
03.2024 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction.
Server/Bartender/Trainer
Collins Brothers Chophouse
11.2022 - 01.2024
- Successfully increased sales by featuring guests using descriptive terms to create a mental picture
- Created new cocktails each month for restaurant features
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Trained new servers and bartenders on restaurant procedures, menu items, and performance strategies.
- Set up banquet tables with linens, china, silverware, glassware and centerpieces in accordance with event specifications.
- Interacted professionally with customers and staff members to ensure satisfaction throughout the event.
Restaurant Manager
US Egg
01.2022 - 10.2022
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained and supervised staff
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant
- Reconciled cash and credit card transactions to maintain accurate records
- Oversaw food preparation, production and presentation according to quality standards.
Office Manager/Transaction Manager
The Palmer Team
08.2020 - 12.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance
- Managed office operations while scheduling appointments for real estate agents
- Promoted properties to target audiences to enhance revenue generation
- Educated clients on buying and selling processes to increase customer satisfaction and understanding
- Followed-up escrow process, coordinated property inspection and maintained timely closing of escrow.
Bartender/Server
Breakfast Kitchen Bar
08.2019 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Noted special requests and followed up with the kitchen to confirm delivery
- Prepared Drinks for Bar Guests and Servers
- Cultivated warm relationships with regular customers.
Server
Hillstone Restaurant Group
05.2018 - 07.2019
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Enhanced operational efficiency by using slow periods to restock, bus and reset tables, working efficiently to keep dining area clean
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
Bartender
Hooters
11.2016 - 10.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School Diploma -
Canyon Del Oro High School
Oro Valley, AZSkills
- Communication skills
- Positive Attitude
- Detail Oriented
- Adaptable
- Organized and Efficient
- Quick Problem Solver
- Great Time Management
- Wine service
- Banquet Coordination
- High-Volume Dining
References
Michelle Basto, Collins Brothers Chophouse, 818-261-6158
Certification
Food Handlers Card
Title 4 Alcohol Certification
Timeline
Server
Buck and Rider
03.2024 - Current
Server/Bartender/Trainer
Collins Brothers Chophouse
11.2022 - 01.2024
Restaurant Manager
US Egg
01.2022 - 10.2022
Office Manager/Transaction Manager
The Palmer Team
08.2020 - 12.2021
Bartender/Server
Breakfast Kitchen Bar
08.2019 - 03.2020
Server
Hillstone Restaurant Group
05.2018 - 07.2019
Bartender
Hooters
11.2016 - 10.2017
High School Diploma -
Canyon Del Oro High School
Similar Profiles
Jeffrey GeeJeffrey Gee
Server/Trainer at Buck and RiderServer/Trainer at Buck and Rider
LISA GILLISA GIL
Server at Buck And RiderServer at Buck And Rider
Lillian WalkerLillian Walker
Maitre D' at Buck And RiderMaitre D' at Buck And Rider
Tracy DerosierTracy Derosier
Pastry Supervisor/Interim Pastry Chef at Sheraton Grand Phoenix Downtown HotelPastry Supervisor/Interim Pastry Chef at Sheraton Grand Phoenix Downtown Hotel
Alec NewlandAlec Newland
Pharmacy Technician at Walgreen's PharmacyPharmacy Technician at Walgreen's Pharmacy