Summary
Overview
Work History
Education
Skills
About Me
Timeline
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Elizabeth Thomas

Stilwell ,OK

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Hasco LLC
Fortuna, CA
11.2020 - 08.2024
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Ensured compliance with safety regulations and company policies.
  • Communicated regularly with customers to gain insights into their needs.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Delegated work to staff, setting priorities and goals.

Server

Applebee's Grill + Bar
Eureka CA, CA
03.2020 - 08.2022
  • Provided excellent customer service to ensure satisfaction.
  • Delivered food orders promptly and courteously.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Prepared drinks according to standard recipes.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Greeted guests and provided menus.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Checked food before serving it to customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Took orders from customers accurately and in a timely manner.
  • Followed health safety guidelines when preparing and serving food products.
  • Stayed informed about daily specials, new menu items, promotions.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Shift Leader

Denny's Restaurant
Eureka, CA
03.2016 - 03.2020
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Reviewed time sheets for accuracy before submitting them for payroll processing.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Resolved customer complaints promptly and professionally.
  • Adhered to all health code regulations while preparing food items for customers.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Assisted in training new employees on shift operations.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Checked orders for quality and completeness.
  • Delegated tasks to employees and monitored activities and task completion.

Education

High School Diploma -

Eureka Senior High School
Eureka, CA
06-2012

Skills

  • Employee Performance Evaluations
  • Employee Scheduling
  • Sales monitoring
  • Cost Reduction
  • Task Delegation
  • Product and service knowledge
  • Orientating and training
  • Policy Enforcement
  • Schedule oversight
  • Staff Training and Development
  • Money Handling
  • Menu Memorization
  • Food Running
  • Safe Food Handling
  • Guest Engagement
  • Supply Restocking
  • Beverage Preparation
  • Food inspection
  • Order Management
  • Professional Appearance
  • Suggestive Selling
  • Price memorization
  • Guest Seating
  • Food safety understanding

About Me

  • Reading is one of my favorite Hobbies
  • Im family oriented and love spending time with my children!
  • I take pride in my work, and love meeting my goals and expectations of myself

Timeline

Assistant Manager

Hasco LLC
11.2020 - 08.2024

Server

Applebee's Grill + Bar
03.2020 - 08.2022

Shift Leader

Denny's Restaurant
03.2016 - 03.2020

High School Diploma -

Eureka Senior High School

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