Elizabeth Thomas
Winter Haven
Summary
Customer-focused professional committed to client satisfaction
Overview
6
6
years of professional experience
Work History
Card Benefits Service
Allianz Partners
05.2023 - 11.2024
- Assisted customers in understanding and managing their card benefits, including travel insurance, purchase protection, and extended warranties
- Guide customers through the process of submitting claims for benefits such as travel insurance, return protection, or fraud protection
- Process and track claims related to cardholder benefits, ensuring that claims are handled efficiently and in accordance with company policies
- Provided accurate information on card benefits and account services to enhance customer satisfaction
- Resolved inquiries and addressed issues promptly, ensuring a positive customer experience
Sales/Customer Service Representative
Sitel
10.2020 - 05.2023
- Follow up with customers post-sale to ensure product satisfaction and to identify opportunities for upselling or cross-selling
- Adhered to company initiatives and achieved established goals
- Provided billing assistance, processed payments, and helped set up payment options
- Retained product, service, and company policy knowledge to serve as a resource for coworkers and customers
- Assisted clients in navigating online systems to obtain services
Crew Member
Mcdonalds
09.2018 - 12.2019
- Greet customers warmly and assist with orders, providing a friendly, positive experience
- Managed inventory checks and ensured that products were rotated to minimize waste and maintain freshness
- Supported food preparation and assembly, ensuring all food items met company standards for quality and presentation
- Operate the cash register, handle cash transactions, and assist with balancing tills at the end of shifts
Education
Diploma -
Lake Brantley High School
Altamonte Springs, Fl05.2018
Skills
- Time management
- Multitasking
- Patience
- Problem-solving
- Critical thinking
- Customer empathy
- Data entry skills
Timeline
Card Benefits Service
Allianz Partners
05.2023 - 11.2024
Sales/Customer Service Representative
Sitel
10.2020 - 05.2023
Crew Member
Mcdonalds
09.2018 - 12.2019
Diploma -
Lake Brantley High School
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