Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Volunteer Experience
Timeline
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Elizabeth Margaret Thomas

Knoxville,TN

Summary

Dynamic professional with a proven track record at Kendra Scott, excelling in customer relationship management and brand promotion. Adapt to multitasking and leveraging product knowledge to enhance customer experiences, resulting in increased sales. Strong communicator with exceptional attention to detail, committed to driving results and fostering lasting client connections.

Overview

4
4
years of professional experience

Work History

Stylist

Kendra Scott
Knoxville, TN
05.2023 - Current
  • Kept work area clean and neat to stay productive.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.

Medical Courier

Medical Billing Management
Chattanooga, TN
11.2020 - Current
  • Maintained accurate records of deliveries, pickups and other related activities.
  • Coordinated parcel delivery using strong time management skills.
  • Processed paperwork associated with deliveries accurately and efficiently.
  • Collected and distributed records between personnel and outside stakeholders.
  • Managed multiple routes concurrently while meeting all deadlines.

Sales Associate

American Eagle Outfitters, Inc
Knoxville, TN
07.2021 - 02.2022
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Handled customer complaints in a professional manner.
  • Processed transactions using a point-of-sale system.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assessed customer needs to provide assistance and information on product features.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assisted customers with product selection, sizing and styling.

Education

Bachelor of Science - Advertising

University of Tennessee
Knoxville, TN
05-2027

Bachelor of Science - Marketing

Belmont University
Nashville, TN
05-2024

High School Diploma -

Farragut High School
Farragut, TN
05-2023

Skills

  • Digital content creation
  • Customer relationship management
  • Data analysis
  • Time management
  • Effective communication
  • Multitasking and organization
  • Brand promotion
  • Inventory management
  • Marketing
  • Multiple priorities management
  • Product knowledge
  • Customer service
  • Attention to detail
  • Relationship building
  • Sales expertise

Accomplishments

  • Maintaining a 4.0 GPA
  • Dean's List (x2)
  • National Honors Society Alumni
  • Farragut FANS Alumni (Freshman and New Students Mentor)

Languages

English
Native/ Bilingual

Volunteer Experience

Food Fish Pantries, Knoxville, TN June 2024- June 2024

  • Packaged and prepared meals for the unhoused and lower income neighborhoods

Pumpkin Patch Service Project, Knoxville, TN October 2022- October 2022

  • Set up pumpkin display for Emory Presbyterian Church Fundraiser
  • Decorated Emory Presbyterian Church for Fundraising Event

Fall Festival- Emory Presbyterian Church, Knoxville, TN October 2022- October 2022

  • Assisted with children’s crafts, games, and face painting to raise money for the Emory Presbyterian Church

Family Fun Night, Farragut Intermediate School, Farragut, TN April 2022- April 2022

  • Set up bouncy structures, face painting stations, concession stands, and operated game stations to raise funds for FIS
  • Sanitized the school property following event to ensure cleanliness for individuals returning to school for learning

Zoo Knoxville- Knoxville, TN October 2021- October 2022

  • Helped direct and welcome incoming customers to appropriate locations
  • Ensured the environment for Boo At The Zoo Halloween events were safe, clean, and pleasant for Families

College & Career Fair- Farragut, TN September 2021- September 2021

  • Assisted representatives from numerous Universities and Colleges assemble their booths
  • Ensured students were directed to desired booths
  • Created environment to efficiently connect representative and students allowing a greater flow of information with more individuals

Karm Donation Stores- Farragut, TN August 2021- Present

  • Organized and cleaned the store for optimum customer experience
  • Displayed donations for increased visibility and access to premium merchandise
  • Sorted merchandise and moved to accurate locations ensuring efficient selection and faster checkout for customers

Farragut High School - Farragut, TN August 2020-2023

  • Polished, painted, and decorated Farragut High School to enhance atmosphere for Student and Staff
  • Enhanced school spirit by creating a welcoming, positive environment within school following months of virtual learning at home
  • Sanitized school following the height of the Covid-19 pandemic

Farragut Primary School- Farragut, TN October 2019- November 2020

  • Guided and welcomed incoming students by opening car doors at Farragut Primary School and Farragut Intermediate School
  • Assisted parents and staff to ensure student safety and timely class arrival

Lemonade for Lungevity- Knoxville, TN October 2018- October 2018

  • Performed dances, chants, and cheers with the Farragut Middle School Cheerleading team to entertain guests at fundraiser for Lung Cancer
  • Collected donations from individuals watching Cheerleader entertainment
  • Set up and cleaned park to ensure opportunity for future fundraisers

Saint Jude Toy Drive- Knoxville, TN December 2017-December 2018

  • Collected and assembled toys, blankets, and clothes for children in-need at Saint Jude’s Children’s Hospital during December holidays
  • Transported donations to distribution point for timely delivery of Holiday gifts

Salvation Army- Knoxville, TN December 2017- December 2017

  • Collected donations to benefit individuals in need
  • Increased donation by persistence and welcoming quality customer service

Farragut 5K Run- Knoxville, TN November 2017- November 2017

  • Encouraged participants with the Farragut Middle School Cheerleading team
  • Provided beverages and snacks to ensure completion of Race and collection of funds
  • Assisted in collecting and delivering donations to various community charities

Habitat for Humanity Charity Race- Traverse City, MI June 2017- June 2017

  • Assisted in setup for the Stars, Stripes, and Splatters 5 mile Run
  • Provided hydration and food supplements to runners to ensure completion of race
  • Raised funds for Community through assisting completion of race by runners

Timeline

Stylist

Kendra Scott
05.2023 - Current

Sales Associate

American Eagle Outfitters, Inc
07.2021 - 02.2022

Medical Courier

Medical Billing Management
11.2020 - Current

Bachelor of Science - Advertising

University of Tennessee

Bachelor of Science - Marketing

Belmont University

High School Diploma -

Farragut High School
Elizabeth Margaret Thomas