" I am a highly reliable and customer-focused individual with a proven ability to manage all aspects of front-of-house operations in a fast-paced dry cleaning environment. My experience working independently has honed my skills in mult tasking, time management , and problem-solving. I excel at building rapport with customers, accurately processing hundreds of orders, and maintaining meticulous organization in garment handling.
Customer Service: Greet customers warmly and professionally upon arrival.
Listen attentively to customer requests and accurately record order details, including special instructions and deadlines.
Answer customer inquires in person and via phone regarding services, pricing and order status.
Process payments accurately using the point of sale system.
Handle customer complaints or concerns with patience and efficiency.
(Order Processing)
Receive and tag incoming customer garments accurately and efficiently ensuring proper linking to customer accounts.
Rack and organize incoming order
Retrieve and assemble completed orders for customer pick up
(Administrative tasks)
Maintain a clean and organized front counter and customer waiting area.
Balance the cash drawer at the beginning and end of the shift.
Assist with inventory management of supplies.
Follow all company policies and procedures
(Qualifications)
Excellent customer service and communication skills.
Ability to work independently and manage time effectively.
Strong attention to detail and accuracy
Ability to stand and move around for extended periods.
(Physical Requirements)
Ability to lift and carry racks of clothing
Ability to stand, walk and bend frequently
1 Customer Service Excellence
2 Efficient Order Management
3 Meticulous Attention to Detail
4Independent Work & Time Management
5 Problem-Solving
6 Operational Efficiency