Elizabeth Thomas
Loveland,OH
Summary
Dedicated Lunch Attendant at Mason City School with a strong track record of excellent customer relations and a passion for creating positive work environments. Experienced in deli work, warehouse operations, assistant management, waitressing, and door-dashing. Skilled in handling returns and managing accounts at Avon Products. Adaptable team player who eagerly takes on new challenges and enjoys acquiring new skills to contribute effectively to your organization. Contact 513-280-1861 to discuss how I can add value to your team. Thank you for considering me.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lunch Lady
Mason City Schools
03.2025 - Current
- Provided exceptional service to lunchtime patrons, ensuring a positive dining experience
- Collaborated with kitchen staff to ensure prompt delivery of meals while maintaining quality standards
- Effectively communicated with customers to address any concerns or special requests during their lunchtime visit
- Maintained cleanliness and organization of work area, including restocking supplies as needed
- Contributed to team efforts by assisting colleagues during peak hours or when additional support was required
Cashier
Goodwill Industries
05.2023 - 03.2025
- Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
- Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
- Collaborated with the store manager to develop strategies for reducing theft and fraud at the cashier stations
- Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
- Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
Cashier
Culver's Restaurant
02.2021 - 11.2021
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
Merchandise Handler
Kohl's Warehouse
07.2016 - 09.2020
- Processed incoming shipments quickly to ensure timely availability of new products on the sales floor.
- Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
- Maximized storage space efficiency within the stockroom by organizing products according to category and size dimensions.
- Collaborated with team members to execute promotional events, driving customer engagement and sales growth.
- Maintained a clean, organized, and safe store environment for customers and coworkers alike.
- Assisted in training new employees on store policies, procedures, and merchandising techniques for consistent performance standards.
- Adhered to company guidelines regarding proper lifting techniques, minimizing workplace injuries while handling heavy items such as furniture or bulk products.
- Expedited restocking process during high-volume periods for maintaining optimal shelf levels at all times.
- Reduced stock discrepancies with regular inventory audits and accurate recordkeeping.
- Supported loss prevention efforts through vigilant monitoring of merchandise areas for suspicious activity or potential theft risks.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Returns Processor
Avon Products
10.2001 - 04.2016
- Unloaded, inspected, and stored damaged and returned products.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
Education
High school diploma -
Dixie Heights High School
Fort Mitchell, KY06.1985
Skills
- Driving (6 years)
- Packaging (10 years)
- Forklift (6 years)
- Load & Unload (10 years)
- Route Driving (2 years)
- English
- Delivery Driver Experience (2 years)
- Customer service (10 years)
- Merchandising (2 years)
- Warehouse Experience (10 years)
- Order Picking (4 years)
- Pallet Jack (6 years)
- Food safety
Certification
Driver's License
Timeline
Lunch Lady
Mason City Schools
03.2025 - Current
Cashier
Goodwill Industries
05.2023 - 03.2025
Cashier
Culver's Restaurant
02.2021 - 11.2021
Merchandise Handler
Kohl's Warehouse
07.2016 - 09.2020
Returns Processor
Avon Products
10.2001 - 04.2016
High school diploma -
Dixie Heights High School
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