Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Thompson

Barnsdall,OK

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience

Work History

Guest Service Representative

Embassy Suites
San Antonio, TX
11.2022 - 01.2024
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Maintained accurate records of all transactions within the hotel software system.
  • Handled customer complaints professionally and efficiently.
  • Tracked inventory levels of supplies needed for front desk operations.

Front Desk Supervisor

Home2 Suites by Hilton Hotel
San Antonio, TX
11.2020 - 12.2022
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Provided support to guests with check-in and check-out procedures.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.
  • Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.

Restaurant Manager

Russo's Coal Fire Italian Kitchen
San Antonio, TX
11.2018 - 11.2020
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.

Education

High School Diploma -

Elko High School
Elko, NV

Skills

  • Customer Service
  • Guest Relations
  • Data Entry
  • Information Protection
  • Basic accounting
  • Emergency Response
  • Detail Oriented
  • Computer Skills

Timeline

Guest Service Representative

Embassy Suites
11.2022 - 01.2024

Front Desk Supervisor

Home2 Suites by Hilton Hotel
11.2020 - 12.2022

Restaurant Manager

Russo's Coal Fire Italian Kitchen
11.2018 - 11.2020

High School Diploma -

Elko High School

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