Elizabeth Thompson
Phoenixville,PA
Summary
Detail oriented, with 17 years experience in business, sales and people management. Accomplished and rewarded manager driven to increase revenue, streamline operations, and maximize profits. Resourceful problem solver and change manager. Forward thinker with extensive knowledge in emotional intelligence and people/business operations - sound judgement focused on maximizing team efficiency.
Overview
17
17
years of professional experience
Work History
Store Manager
Anthropologie Inc.
11.2019 - Current
- Store Manager for flagship $15m+ location
- Record breaking sales year FY 22' 23' and 24'
- Oversee a team of 90+ individuals - inclusive of 18 varying leadership roles
- Oversee day to day store operations and leadership accountabilities
- Analyze business metrics on a daily, weekly and monthly basis - creating long range plans to increase KPI's and overall revenue
- Part of regional "High Flyers" Program for top potential leaders
- Hold weekly one on one touch bases with direct reports - where store and individual goals are discussed
- Devise and facilitate trainings to be rolled out within the district and region
- Oversee and collaborate with store visual team to aid in product flow and visual display
- Provide global and department insight related to customer experience and communicate feedback to senior leadership team
- Lead and empower team to drive sales utilizing key performance indicators - while creating a seamless customer experience
- Ability to streamline daily operating procedures to increase productivity while maximizing payroll efforts
Salon Manager
Mint Hair Studio
06.2018 - 11.2019
- Managed and maintained staff of 15+ direct reports
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintained a tight cost control and maximized business operational efficiency
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 34%
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Coached and trained employees to optimize performance and achieve demanding business objectives
- Planned, projected and analyzed business metrics and revenue
- Created a culture that embodies top class customer experience consistently
- Managed all employee schedules and tracked employee performance
- Planned and lead quarterly staff meetings as well as one on ones with all employees
- Devised educational calendar to promote employees growth
- Planned salon events to promote customer and community outreach
Store Manager
Tillys
08.2014 - 06.2018
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth (won multiple awards within company: Store manager of the year 1x, Top comp over LY 2x, Lowest shrink x2, Highest customer rewards x3)
- Rotated merchandise and displays to feature new products and promotions
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Delivered positive results by controlling monthly operations budget and minimizing financial discrepancies
- Developed short and long term strategies to drive traffic and maximize business results
- Executed relevant and timely coaching and feedback to team to ensure conflict resolution and growth
- Uphold and exemplify all company policies and procedures
- Travel district to recruit, hire, and staff stores - acted as a peer mentor Regionally train incoming management talent for locations within region
- Partner closely with corporate team to implement new business strategies
Store Manager
Aerie By AEO
02.2012 - 08.2014
Product Manager
Victoria's Secret
08.2009 - 02.2012
Brand Logistics Expert
Gap Inc.
05.2007 - 07.2009
Skills
- Tenacious leadership skills
- High emotional intelligence
- Ability to effectively multi task
- Strong communication skills
- Teamwork oriented
- Ability to effectively lead teams upwards of 150 employees
- Advanced interpersonal skills
- Employee hiring and retention
- Time management
- Strategic planning
- Proven business growth strategies and analytics
- Operations Management
Timeline
Store Manager
Anthropologie Inc.
11.2019 - Current
Salon Manager
Mint Hair Studio
06.2018 - 11.2019
Store Manager
Tillys
08.2014 - 06.2018
Store Manager
Aerie By AEO
02.2012 - 08.2014
Product Manager
Victoria's Secret
08.2009 - 02.2012
Brand Logistics Expert
Gap Inc.
05.2007 - 07.2009
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