Accomplished manager with a focus on employee training, conflict resolution, and performance monitoring. Proven ability to enhance team morale and operational efficiency through effective communication and feedback implementation.
Developing clear responsibilities of DSPs in dealing with developmentally disabled adults.
Understanding the different behaviors of individuals with special needs and helping them navigate their needs.
Developing a professional relationship with family members and respecting their needs and opinions.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Manager
Guild For Exceptional Children
Brooklyn
03.1981 - Current
Coordinated team schedules and ensured adequate staffing for daily operations.
Assisted in training new employees on company policies and procedures.
Supported management in organizing team meetings and preparing agendas.
Communicated company updates to staff to maintain transparency and alignment.
Gathered and organized feedback from team members for process improvements.
Maintained accurate records of employee attendance and performance metrics.
Collaborated with cross-functional teams to enhance operational efficiency and workflow.
Monitored staff performance and addressed issues.
Coached, mentored and trained team members in order to improve their job performance.
Trained employees on additional job positions to maintain coverage of roles.
Provided leadership during times of organizational change or crisis situations.
Ensured compliance with all applicable laws, regulations, industry standards.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Enhanced team morale and retention through recognition programs and career development opportunities.
Streamlined communication channels, improving information flow and decision-making speed.
Oversaw daily operations, maintaining efficiency and quality standards.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed completed work to verify consistency, quality, and conformance.
Education
Associate of Arts - Political Science
KingsBoro College
Brooklyn, NY
01-1985
Skills
Employee training
Team building
Conflict resolution
Performance monitoring
Feedback implementation
Process improvement
Effective communication
Record keeping
Documentation and reporting
Verbal and written communication
Staff training and development
Staff development
Coaching and mentoring
Staff management
Schedule preparation
Work prioritization
Shift scheduling
Financial management
Certification
I am certified as a SCIP-R trainer for the past 35+ years.
Certified in AMAP and CPR
Custom
I've worked for the agency for the past 45+ years. First as a DSP at Martini Residence for 3 years then as Ass't Manager at Defelippo Residence for 18+years and my final and present location is Sichenze Residence for 24+ years which I was a part of the opening of this Residence.
All of my adult life I have worked for GEC developing lasting friendships with both co-workers and Individuals alike. My children have all at one point of their lives worked at GEC, I am not only friends with the Individuals I feel they are an extension to my family.
I feel I would be an asset to the Residential office with bringing my experience and knowledge of the agency,regulations of OPWDD and my deep devotion towards the individuals and their families.