Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Tillman

Acworth,GA

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Regional Club Manager

Strongside
12.2022 - Current
  • Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
  • Increased staff performance and engagement via motivational leadership.
  • Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
  • Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
  • Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
  • Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
  • Recruited, hired, and trained to develop high-performing staff.

Quality Assurance Manager

Atlanta Cheesecake Company
01.2015 - 01.2023
  • Responsible for all legal, regulatory and food safety requirements for all shipments of ready to eat cheesecake
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Conducted risk assessments to identify and mitigate potential quality issues.
  • Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
  • Certified in HACCP, PCQI, BRC, SQF, FSMA
  • Responsible for in-house lab for micro testing with ISO certification
  • Increase retention rate in department from 65% to 83% with employees hitting 1- & 2-year work anniversary.
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.

General Manager

Pro Carpet
01.2011 - 01.2014
  • Coordinated operations in Atlanta and Tampa offices
  • Managed a sales team of 30-50 contractors in the Atlanta office and remotely managed 12-15 contractors in Tampa office
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Supervised call center in Atlanta office; oversaw customer concerns, customer rep scheduling, staff considered of 7-14 employees in house, increased out-bound sales calls 75% over two years increasing revenue by 12% per quarter, decreased cancellation rate from 18.9% in 2011 to 11.5%, decreased complaint percentage from 12% in 2011 to 4.3%
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Administered bi-weekly payroll for company and weekly disbursements for all sub-contractors, prepared all accounting information for each office, arranged all vendor payments as well as weekly, monthly bill payments.

Education

Bachelor of Science - Biology

Kennesaw State University
Kennesaw, GA

Associate of Science - Chemistry

Macomb Community College
Macomb, MI

Skills

  • Staff Training
  • Membership Growth
  • Team motivation
  • Performance Management

Certification

HACCP

PCQI

FSMA

BRC

SQF

ISO

Timeline

Regional Club Manager

Strongside
12.2022 - Current

Quality Assurance Manager

Atlanta Cheesecake Company
01.2015 - 01.2023

General Manager

Pro Carpet
01.2011 - 01.2014

Bachelor of Science - Biology

Kennesaw State University

Associate of Science - Chemistry

Macomb Community College

Similar Profiles

CREATE PROFILE
Elizabeth Tillman