Elizabeth Tolliver
Administrative Assistant
Nelsonville,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
Nationwide Children's Hospital
10.2023 - Current
- · Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- · Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- · Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- · Collaborated on special projects as assigned by leadership, contributing research findings, or coordinating event logistics as needed for success.
- · Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- · Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
Account Sales Representative
Rocky Brands- Lehigh Division
01.2023 - Current
- Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Generated advertising brochure for vendor use.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Updated account information to maintain customer records.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Negotiated prices, terms of sales and service agreements.
- Set appointments with salespeople and potential customers.
- Coordinated schedules and timelines for presentations.
- Managed online PPE Program
Customer Service Representative
Rocky Brands- Rocky Division
11.2021 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls and emails with minimal wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed accurate order entry and data verification.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
Night Shift Manager
Little Italy Pizza
08.2017 - 11.2021
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Prepared materials for following shift.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Ran nightly reports closing out various accounts and detailing daily activities.
Food Runner
P.F. Chang's Bistro
04.2017 - 07.2021
- Maintained speed of service for food orders while minimizing errors and complaints.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Collaborated well with other food runners to deliver orders accurately.
- Kept detailed knowledge of and followed all food safety guidelines.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Fairfield Union High School
Lancaster, OH 08.2012 - 05.2016
Skills
Critical Thinking
MS Office
Sales Expertise
Client Service
Planning and Coordination
Data Entry
Business Planning
Recordkeeping strengths
Account management
Timeline
Administrative Assistant
Nationwide Children's Hospital
10.2023 - Current
Account Sales Representative
Rocky Brands- Lehigh Division
01.2023 - Current
Customer Service Representative
Rocky Brands- Rocky Division
11.2021 - 01.2023
Night Shift Manager
Little Italy Pizza
08.2017 - 11.2021
Food Runner
P.F. Chang's Bistro
04.2017 - 07.2021
High School Diploma -
Fairfield Union High School
08.2012 - 05.2016
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