Hi, I’m
Elizabeth Tomas
ATLANTA,GA
To know what is right and not to do it is the worst cowardice.
Confucius
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
years of professional experience
Work History
SOUTH BAR & KITCHEN
SERVER
04.2023 - Current
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
ALLSTATE Ins.
Insurance Agent
04.2018 - Current
Job overview
- Evaluated leads obtained through referrals and lead referrals
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques
- Calculated quotes and educated potential clients on insurance options
- Customized insurance programs to suit individual customers, often covering a variety of risks
- Ensure that policy requirement are fulfilled, including any necessary information for the completion of appropriate forms and documents
- Interview prospective clients to obtain data about their financial resources and needs
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Perform Administrative tasks, such as maintaining records and handling policy renewals
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Call on policy holders to deliver and explain policy, to analyze insurance programs and suggest additions or changes
- Develop marketing strategies to compete with other individuals or companies who sell insurance
- Contact underwriter and submit forms to obtain binder coverage
- Select company that offers type of coverage requested by client to underwrite policy
- Monitor insurance claims to ensure they are settled equitably for both the client and insurer.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Utilized CRM software to manage client relationships.
- Created detailed reports for management to track performance and sales.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted annual reviews of existing policies to update information.
Bonaventure Resort & Spa
Head Host / Matradee Assistant
09.2014 - 12.2018
Job overview
- Handled incoming and outgoing correspondence, including mail, email and faxes
- Traveled with the manager to take notes and dictation at meetings
- Oversaw kitchen employee operations to ensure production levels and service standards were maintained
- Facilitated prompt and accurate seating and service of all guests
- Received frequent customer compliments for going above and beyond normal duties
- Maintained a professional tone at all times, including during peak rush hours
- Checked in deliveries and signed off on products received
- Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests
- Effectively used items in stock to decrease waste and profit loss
- Regularly checked on guests' satisfaction
- Skillfully anticipated and addressed guests' service needs.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Furry Friends for Life
Manager / Media Liaison
12.2015 - 04.2018
Job overview
- Developed humane training solutions to address animal behavior problems
- Cared for animals with special medical needs
- Prioritized animal safety and comfort at all times
- Worked with animals to resolve any behavior problems
- Released animals to public for redemption or adoption
- Observed general shelter population for illness and injury
- Identified and reported signs of illness in dogs and cats during routine screening
- Coordinated and directed project meetings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Pet land
Assistant Manager/ Sales
01.2010 - 09.2015
Job overview
- Developed and maintained exceptional customer service standards
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Built sales forecasts and schedules to reflect desired productivity targets
- Regularly updated computer systems with new pricing and pet supply and pet specials
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Improved annual productivity.
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
All Florida Restoration INC.
Receptionist
01.2008 - 01.2010
Job overview
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Maintained and reserved the executive conference room Calendar
- Received and distributed faxes and mail in a timely manner
- Properly routed agreements, contracts and invoices through the signature process
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
Education
BARRY UNIVERSITYMiami, FL
Bachelor of Science from Psychology
01.2015
University Overview
- Women for Ecology
- Organized and helped lead ecology organizations and meetings
- Active member in the Spanish club
- Debate and Law
- Psychology education club
- Bright futures Scholarship Recipient
- 3.7 GPA
Archbishop Edward A McCarthyCooper City, FL
High School Diploma from Law & Journalism
01.2011
University Overview
- Maintained above 3.5 GPA
- Volunteered with ecology club hosting many fundraisers all 4 years
- Wrote for the school paper in journalism junior and senior year
- Debate team and Chess club for 3 years
- Flag football and volleyball for all 4 years
Skills
- General Insurance lines
- Sales
- Customer Service
- Microsoft Word, Office & Excel
- Payroll
- Tri-lingual ( English, Spanish, Italian )
- Problem-Solving
- Cultural Awareness
- Multitasking Abilities
- Analytical and Critical Thinking
- Supervision and leadership
References
- Donna Sapienza, Allstate Agency Sales Manager, Plantation, 954-406-4820, 954-873-2245
- Rocky Hamilton, ALLSTATE Sunrise Sales Manager, Sunrise, 954-300-2620, 954-805-3818
- Marsha Williams, ALLSTATE Hollywood Sales Manager, Hollywood, 954-678-6790, 786-457-1305
Section name
When it comes to hobbies, some people have them for sheer pleasure. Others simply just need a task to ease their minds.
I find that the one hobby, that not only brings joy to my life but rewards me physically, mentally and emotionally is rollerblading!
I have somehow combined my love for the environment and my passion for cruising all over town by always trying to keep my roads and parks clean when im skating nearby.
I'll take a recyclable bag with me while i skate so that i can also pick up any trash that's left around.
Not to mention its cheaper than the gym, i get a daily workout with nature and overall feel so fulfilled once i skate back home.
Languages
Spanish
Native or Bilingual
Italian
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SERVER
SOUTH BAR & KITCHEN
04.2023 - Current
Insurance Agent
ALLSTATE Ins.
04.2018 - Current
Manager / Media Liaison
Furry Friends for Life
12.2015 - 04.2018
Head Host / Matradee Assistant
Bonaventure Resort & Spa
09.2014 - 12.2018
Assistant Manager/ Sales
Pet land
01.2010 - 09.2015
Receptionist
All Florida Restoration INC.
01.2008 - 01.2010
BARRY UNIVERSITY
Bachelor of Science from Psychology
Archbishop Edward A McCarthy
High School Diploma from Law & Journalism
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