Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elizabeth Tomey

Miami

Summary

Dynamic veterinary receptionist with a proven track record at Paws and Claws Medical Center, excelling in compassionate care and relationship building. Skilled in medical recordkeeping and prioritization, I enhanced client retention through exceptional customer service and effective communication, ensuring a seamless experience for pet owners during critical moments. Motivated to learn more as I go as a veterinary assistant and grow throughout my career path.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Veterinary Receptionist

Paws and Claws Medical Center
03.2025 - Current
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
  • Maintained current and accurate medical records for patients.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.

Customer Service

Publix
04.2022 - Current
  • Provided exceptional customer service, resolving complex issues promptly and effectively.
  • Streamlined customer service by promptly addressing borrower inquiries and concerns.
  • Displayed exceptional customer service and communication skills.
  • Personalized customer service guidelines and performance measures specific to branch.
  • Enhanced visitor experience by providing friendly and informative customer service.
  • Strengthened client relationships by providing personalized solutions and attentive customer service.
  • Delivered exceptional customer service, exceeding member expectations consistently.
  • Provided high-level customer service, resolving issues promptly.
  • Enhanced customer service levels by resolving disputes quickly while maintaining professionalism.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Trained new hires on customer service policies and procedures.

Education

Associates Degree

Miami Dade College
Miami, FL
04-2026

Veterinary Science Program

Ferguson Senior High School
Miami, FL
05-2022

Skills

  • Teamwork and collaboration
  • Telephone etiquette
  • Medical recordkeeping
  • Prioritization
  • Initiative-taking
  • Veterinary medical records software
  • Room preparation
  • Cleanliness maintenance
  • Relationship building
  • Customer service
  • Educating owners
  • Compassionate care

Certification

Certified Veterinary Assistant

Certified Animal Caretaker

Languages

English
Spanish

Timeline

Veterinary Receptionist

Paws and Claws Medical Center
03.2025 - Current

Customer Service

Publix
04.2022 - Current

Associates Degree

Miami Dade College

Veterinary Science Program

Ferguson Senior High School

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