Elizabeth Toney
Houston,TX
Summary
I am an experienced manager and trainer with an operational expertise. I will constantly strive to provide a strong willingness to help others while building foundations simultaneously such as great relationships with client and staff.
Overview
24
24
years of professional experience
Work History
Insurance Broker
Healthcare Solutions Team
01.2019 - Current
- Diligent Health Insurance agent who creates broad programs for clients and sells based on benefit and not cost
- Adept at computer productivity software, cold calling and staying up to date on all insurance changes
- Specializes in corporate group sales strong customer service skills and customer training
- Maintain personal contact with each and every policy holder and group policy sold.
Managing Director
Crawford Street LLC
02.2018 - Current
- Strengthened client relationships with regular communication, timely project delivery, and high-quality service
- Established a high-performing executive team, recruiting top talent from diverse industries to drive organizational excellence,
- Manual Physical Therapy 2021-2022
- River Oaks Skin Institute 2023-2024
- Love Life Relations 2020-Present
- Lovgun 2020-Present
Client Relationship Manager
CareStack
01.2018 - 01.2019
- Develop customer success programs and process
- Participate in management efforts to maintain high morale, low attrition, and excellent teamwork
- Measure performance monthly using standard agreed metrics to ensure trends are quickly understood and to maximize efficiency and efficacy of teams
- Maintain collective responsibility for achieving revenue in line with the budget as well as positive customer retention and margin goals relative to the impact of services
- Coordinate with management to understand client needs and requirements and translate that into actionable next steps
- Collaborate across internal and external teams to finalize contracts, execute communication plans, and increase positive outcomes
- Partner with the implementations team to provide account leadership during the migration and implementation process
- Provide support and strategic business insight about products and services to management, peers, and clients, resulting in increased retention rates
- Collaborate with all levels of the organization to drive implementations and optimal levels of product adoption.
Specialty Regional Manager
Pacific Dental Services
01.2017 - 01.2018
- Weekly collaboration with the Regional Operations Management team to drive year over year growth
- Consistently implementing standards and best practices, supporting Owner Doctors in the development of their Specialty practices as well as assist the Regional Partner in identifying key Specialists
- Facilitate relationships between Specialists and General Dentist to drive specialty production through setting clear expectations with referring providers and front office staff
- Creates an environment for training that encourages team members to develop and grow through knowledge transfer and cross training while always providing effective leadership, coaching and mentoring as well as promoting the Company culture and values.
Front Office Manager/Trainer
Pacific Dental Services
01.2015 - 01.2018
- Responsible for training all front office staff for all 56 offices as well as Office Managers, Regional Managers, Doctors and Regional Partners to the company standards through regional certified workshops, study clubs, shoulder to shoulder coaching as well as being the liaison between National Support and the offices
- Developed and conducted regional trainings identifying improvements for processes that can better the patient experience, increase operational efficiency and increase office profitability
- Continuously providing feedback monthly to Regional Management detailing accomplishments, areas for improvement and subsequent growth of the region.
Office Manager
Pacific Dental Services
01.2013 - 01.2015
- Responsible for achieving the financial performance and revenue growth of the office year over year by implementing precise, realistic, and measurable individual and office goals that are challenging and compatible with the Company policy
- Responsible for managing all front and back office personnel
- Maintained efficient staff levels by interviewing and selecting all talent, delivering performance appraisals, disciplinary actions and salary administration
- Worked with dentists to help develop their patient communication skills for better case acceptance
- Responsible for assessing, investigating, and resolving staff and patient issues by analyzing the facts and circumstances to develop timely, effective and logical yet creative solutions while always making sure to create an environment to facilitate learning.
Store Manager
Soma Intimates
01.2012 - 01.2013
- Responsible for a seven figure store with 14 employees.
Owner
Competent Employee Services
01.2010 - 01.2011
- HR service company focused in oil and gas.
Store Manager
LOFT
01.2007 - 01.2010
- 2.1M store with a staff of 15-25 people.
Sales Associate
Hampton Toyota
01.2006 - 01.2007
- July 2006 Sales person of the month, 30 units sold)
Manager
Personal Fitness Trainer Health Club
01.2005 - 01.2006
Co-Manager
Victoria's Secret
01.2002 - 01.2005
- 5.5M store with 20-80 employees
Assistant Manager
Sizeler Apartments
01.2001 - 01.2002
- Sales and leasing, managing apartment facility.
Assistant Manager
Kirklands
01.2000 - 01.2001
Education
Sexpert Certification -
Loveology University
Online04.2021
Relationship Coach Certification -
International Association of Professions Career Co
Online02.2021
215 License -
Florida School of Insurance
01.2019
No Degree - General Studies
Northwestern State University
Natchitoches, LA05.2000
High School Diploma -
Leesville High School
05.1995
Websites
Industry Honors And Awards
- 2017 XP Award Winner 2017 with Platinum Distinction
- 2016 XP Nominee
- 2014 Jan – DeNovo Office of the Month Runner Up
- 2014 Q4 – Perio of the Quarter Runner Up
- 2013 June $40K in revenue - 2015 March $250K monthly revenue
Timeline
Insurance Broker
Healthcare Solutions Team
01.2019 - Current
Managing Director
Crawford Street LLC
02.2018 - Current
Client Relationship Manager
CareStack
01.2018 - 01.2019
Specialty Regional Manager
Pacific Dental Services
01.2017 - 01.2018
Front Office Manager/Trainer
Pacific Dental Services
01.2015 - 01.2018
Office Manager
Pacific Dental Services
01.2013 - 01.2015
Store Manager
Soma Intimates
01.2012 - 01.2013
Owner
Competent Employee Services
01.2010 - 01.2011
Store Manager
LOFT
01.2007 - 01.2010
Sales Associate
Hampton Toyota
01.2006 - 01.2007
Manager
Personal Fitness Trainer Health Club
01.2005 - 01.2006
Co-Manager
Victoria's Secret
01.2002 - 01.2005
Assistant Manager
Sizeler Apartments
01.2001 - 01.2002
Assistant Manager
Kirklands
01.2000 - 01.2001
Sexpert Certification -
Loveology University
Relationship Coach Certification -
International Association of Professions Career Co
215 License -
Florida School of Insurance
No Degree - General Studies
Northwestern State University
High School Diploma -
Leesville High School
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