Elizabeth Torres
San Jose,CA
Summary
To continue expanding my knowledge and skills in the Affordable Housing industry. Detailed Property Manager offers administrative and financial analysis expertise paired with excellent communication and time management skills. In-depth knowledge of conflict resolution and mediation techniques. Focused on successfully handling daily operations of rental properties.
Overview
14
14
years of professional experience
Work History
Floating Property Manager
Charities Housing
San Jose
06.2019 - Current
- Assist with all aspects of new property Lease-Ups
- Provide coverage at multiple properties when a Property Manager is not available
- Manage and maintain waitlist
- Schedule and conduct initial move-in certifications and annual re-certifications
- Process housing applications
- Process and maintain property files in compliance with the affordable housing programs
- Prepare for and participate in site compliance audits and inspections
- Meet occupancy and rent collection goals for each assigned property
- Handle monthly rent collections
- Attend to all resident concerns and requests
- Enforce tenant rules and regulations
- Schedule resident maintenance requests
- Conduct move-ins, move outs, and annual unit inspections
- Execute work orders resulting from inspections
- Provide direction and oversight for contractors servicing the grounds and property maintenance
- Submits weekly and monthly operations reports to Regional Manager and other management staff
- Performs other duties as requested by Supervisor.
Assistant Property Manager
Charities Housing
San Jose
01.2012 - 06.2019
- Escalated critical issues to property manager to promote immediate resolution.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Ensured compliance with all applicable laws related to fair housing practices.
- Prepared monthly financial reports for review by the property manager.
- Checked rental eligibility by following company's verification process.
Temporary Project Employee
Charities Housing
San Jose
06.2010 - 01.2012
- Worked at the Corporate Office as a temporary project employee
- Assist in administrative tasks as needed
- Assist with front desk coverage
- Assist with different projects at the corporate office
- Worked as an Assistant Property Manager at Sunset Square, Pensione Esperanza, Kings Crossing, Paseo Senter, and San Antonio Place
- Take direction from Property Manager
- Assists in, and conducts, initial and annual re-certification
- Service residents' complaints and requests
- Daily inspections of grounds and vacant units
- Process tenant applications
- Maintain project files with daily filing
- Annual inspection of units
- Scheduling of resident maintenance requests
- Enforces tenant rules and regulations
- Assists in Maintenance of property files in compliance with the affordable housing programs applicable to the properties.
Skills
- Adaptability
- Time Management
- Attention to Detail
- LIHTC and HUD
- Customer Service
- Computer Programs
- Yardi
- Microsoft Office
- Staff Management
- Tenant Relations
- Property Management
- Payment Collection
- Multi-Family Property Management
Timeline
Floating Property Manager
Charities Housing
06.2019 - Current
Assistant Property Manager
Charities Housing
01.2012 - 06.2019
Temporary Project Employee
Charities Housing
06.2010 - 01.2012
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