Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Torres

Ontario,CA

Summary

Proven track record in enhancing client satisfaction and streamlining data management at LERETA, showcasing expertise in property tax assessments, and problem-solving. Proficient in gathering and organizing financial and personal information. Achieved consistent accuracy in data entry, financial records, surpassing company standards, and significantly improved process efficiency. Skilled in legal research and Microsoft Office, adept at multitasking and maintaining attention to detail under tight deadlines. Talented with successful history establishing effective operational procedures to keep financial activities accurate, compliant and current. Familiar with processing forms, and maintaining documents. Professional demeanor comfortable in formal and casual business settings.

Overview

7
7
years of professional experience

Work History

Property Tax Correspondance

LERETA
07.2022 - 04.2023
  • Conducted comprehensive reviews of client portfolios to identify delinquent accounts and notify property owners.
  • Managed a diverse caseload of residential, commercial, and industrial properties, effectively prioritizing tasks to meet deadlines without compromising quality.
  • Presented findings at informal meetings before supervisors and colleagues as needed to advocate for fair assessments on behalf of clients.
  • Streamlined internal processes by implementing efficient systems for tracking property assessment data and deadlines.
  • Served as informational resource for county tax assessors, assessment office staff and internal property tax agency partners.
  • Enhanced client satisfaction by providing clear communication and regular updates on the status of their property tax matters.
  • Developed customized reports for clients to illustrate their property tax savings over time, highlighting the value of our services.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Created and maintained data entry logs to track financial data for clients.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
  • Enhanced team productivity with organization and filing of documents both digitally and physically.
  • Improved team efficiency, training new staff on data entry protocols and software.

Customer Service Representative

Taylored Services
08.2016 - 12.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Enhanced customer satisfaction with timely and accurate order fulfillment coordination.
  • Developed contingency plans to address potential disruptions in the supply chain, maintaining service quality and efficiency.
  • Maintained detailed records of all shipments, ensuring proper documentation for audits and compliance purposes.
  • Developed strong relationships with suppliers through clear communication and prompt resolution of issues, fostering a positive working relationship.
  • Supported inventory control efforts by accurately documenting all product movements within the warehouse, enhancing overall traceability and accountability.
  • Participated actively in team meetings, contributing valuable insights into ways of enhancing customer service delivery.
  • Delivered constructive suggestions to supervisor for improving outbound sales development processes.
  • Maintained Salesforce records by logging prospecting activities, adding new contacts, and updating account information with useful intelligence.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Sorted documents and maintained organized filing process.

Education

High School Diploma -

Garey High School
Pomona, CA
06.2011

Skills

  • Legal Research
  • Property valuation
  • Audit Support
  • Data Management
  • Property Tax Assessments
  • Problem-Solving
  • Time Management
  • Accuracy and Attention to Detail
  • Multitasking Abilities
  • Data entry skills
  • Microsoft Office proficiency
  • Advanced financial analysis

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Property Tax Correspondance

LERETA
07.2022 - 04.2023

Customer Service Representative

Taylored Services
08.2016 - 12.2018

High School Diploma -

Garey High School

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Elizabeth Torres