Elizabeth Torres

Business Administration graduate with a focus on Information Systems and expertise in data analytics and operational decision-making. Demonstrated proficiency in real-time data analysis, optimization models, and forecasting through practical experience at FedEx's largest U.S. linehaul hub. Skilled in Excel modeling, SQL, and systems documentation, with a strong track record of cross-functional collaboration. Recognized for reliability and the ability to thrive in fast-paced, data-driven environments, targeting roles as a Data Analyst, Business Analyst, or Systems Analyst.

Information Systems Development (ISDS 454 - Senior Capstone), Spring 2025, 

Served as project coordinator, managing timelines, task assignments, and team communication., Designed a full conference and spa booking information system, translating business needs into technical solutions., Developed functional and nonfunctional requirements, system documentation, and stakeholder-facing deliverables., Created Entity-Relationship Diagrams (ERDs), Level 0 and Level 1 Data Flow Diagrams (DFDs), and physical process models using Visio., Designed database structures and supported system feasibility, data flows, and integration., Presented system design and recommendations to stakeholders. 

Systems and Analysis Design (Booking System), Spring 2025,

Designed an end-to-end hotel conference booking and event planning system using structured systems analysis methodologies. Led project coordination by creating and managing the project work plan, including task scheduling and role assignments. Developed and maintained use cases, and gathered functional and nonfunctional requirements through stakeholder interviews with hotel management. Created physical process models, Level 0 and Level 1 Data Flow Diagrams (DFDs), and a physical data model (ERD) to represent system operations and data relationships. Oversaw user interface design to ensure alignment with business workflows and usability requirements. Authored system documentation, including the interview appendix and supporting artifacts for final project delivery.

Spreadsheet Modeling & Optimization (ISDS 442), Spring 2024, 

Built Excel-based financial and operational models using what-if scenarios, forecasting, and optimization techniques., Applied Solver to identify optimal solutions under constraints, including facility-location and cost-minimization problems., Performed scenario analysis and sensitivity testing to support data-driven decision-making. 

Vending Machine Simulation (C++ Group Project), Spring 2024, 

Developed core program logic using C++, managing two-dimensional arrays and external data files., Implemented file-based data storage to manage product inventory and pricing., Designed system flowcharts to visualize program logic and user interaction paths.

Database Systems Project (individual project), Fall 2024, 

Designed a relational database using the parenthetical method for eight interrelated tables (sales, commissions, inventory, rent, booths, dealers)., Built SQL scripts, populated dummy records, and executed queries using SQL Server., Created a complete database diagram and technical documentation using Visio.