Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elizabeth Tovar

9726 Alisa Brooke,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

HEB Pharmacy
06.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured, and compounded medications following standard procedures.
  • Counted, measured and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment

Healthy Living Advisor

HEB Grocery Store
08.2019 - 06.2021
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Stayed current on company offerings and industry trends.
  • Negotiated prices, terms of sales and service agreements.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Contributed to event marketing, sales and brand promotion.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Met existing customers to review current services and expand sales opportunities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Recorded accurate and efficient records in customer database.
  • Developed, maintained and utilized diverse client base.
  • Quoted prices, credit terms and other bid specifications.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Kept detailed records of daily activities through online customer database.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Consulted with businesses to supply accurate product and service information.
  • Built diverse and consistent sales portfolio.
  • Generated advertising brochure for vendor use.

Cashier Team Lead

HEB Grocery Store
08.2018 - 07.2019
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Increased customer loyalty and retention.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Monitored areas for security issues and safety hazards.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Led cashiers and associates in providing thoughtful customer service.
  • Maintained stock to meet expected customer demand.
  • Educated employees on register use, merchandising, and customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Mentored new team members on sales software system operation.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Facilitated and logged store opening, closing, and shift changes.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Maintained and updated security protocols for front desk operations.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.

Custodial Summer Maintenance Worker

Nixon Smiley High School
05.2015 - 08.2018
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Maintained floor cleaning and waxing equipment.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Supervised supplies in inventory and submitted reorder requests.
  • Operated buffers and burnishers to clean and polish floors.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Used organic-based chemicals to disinfect floors, counters and furniture.

Home Health Aide

Kathy Kahn
01.2018 - 07.2018
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Developed rapport to create safe and trusting environment for care.
  • Administered medication as directed by physician.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Provided transportation and appointments management.
  • Developed individual care plans for clients based on specific needs.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Transported clients for medical and personal outings.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Administered medications in accordance with doctor's instructions.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Documented vital statistics and coordinated with health care providers.
  • Improved patients' comfort with massage and application of topical treatments.
  • Constructed cognitively stimulating activities.
  • Developed and implemented care plans for clients.
  • Researched and recommended community resources to meet clients' needs.

School Bus Monitor

Nixon Smiley High School
08.2017 - 05.2018
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
  • Supervised and assisted special-needs passengers, offering individual adult attention during transport.
  • Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Communicated with bus drivers, contractors and schools regarding route changes.
  • Distributed completed school bus routes to bus contractors and appropriate schools.
  • Assisted juvenile passengers in crossing roadway safely.
  • Assisted administration with assignment of students to bus routes and prepared reports using [Software].
  • Assisted driver in monitoring and managing student behaviors to promote safety.
  • Secured special seats and restraint devices used by students.
  • Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
  • Responded to medical crises and behavioral problems to maintain safe travel.
  • Managed emergency bus evacuations with appropriate use of emergency door.
  • Kept student personal and medical information in strictest confidence.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Conducted patrols to identify and help those in need of immediate care and assistance.
  • Maintained rescue equipment by conducting inspections and completing basic repairs.
  • Detailed factors such as weather, incidents, and aid rendered in daily reports to management.

Education

Np - Nursing Practice

University of Texas Health Science San Antonio
San Antonio, TX
12.2024

Bachelor of Science - Premedicine

The University of Texas At San Antonio
San Antonio, TX
12.2024

Skills

  • Prescription Pricing
  • Patient Confidentiality
  • Billing and Reimbursement Software
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Office
  • Microsoft powerpoint
  • Microsoft onenote
  • Patient Record Maintenance Software
  • Bilingual
  • Active Listening
  • HIPAA
  • Patient Education
  • Critical Thinking
  • Programming
  • New Hire Onboarding
  • Team Collaboration
  • FDA Drug Safety Guidelines
  • Staff Leadership
  • Speaking
  • FDA and HIPAA Compliance
  • Cash Register Operation
  • Judgment and Decision-Making
  • Serve Customers
  • Resolving Complaints
  • Answering Customer Questions
  • Advanced Math Skills

Certification

Certified Pharmacy Technician Certification #: 30200430

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Pharmacy Technician

HEB Pharmacy
06.2021 - Current

Healthy Living Advisor

HEB Grocery Store
08.2019 - 06.2021

Cashier Team Lead

HEB Grocery Store
08.2018 - 07.2019

Home Health Aide

Kathy Kahn
01.2018 - 07.2018

School Bus Monitor

Nixon Smiley High School
08.2017 - 05.2018

Custodial Summer Maintenance Worker

Nixon Smiley High School
05.2015 - 08.2018

Np - Nursing Practice

University of Texas Health Science San Antonio

Bachelor of Science - Premedicine

The University of Texas At San Antonio

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Elizabeth Tovar