Elizabeth Towns-Law

• Implement child-centered, hands-on learning activities that promote independence and creativity.
• Developed and implemented engaging lesson plans tailored to diverse learning styles.
• Introduced smartboard lessons, enhancing digital literacy and classroom interaction.
• Created and led a summer readiness program to prepare pre-K students for kindergarten.
• Fostered a nurturing environment promoting social, emotional, and cognitive development in preschoolers.

• Delivered reference, reader’s advisory, and technology support for youth (ages 0–18) and families.
• Planned, promoted, and presented creative programs aligned with community needs.
• Managed children’s and teen collections in line with policy guidelines.
• Established outreach partnerships with schools, preschools, and daycare centers.

• Provided front-line circulation, reference, and technology assistance.
• Supervised and trained student employees.
• Updated LibGuides and developed curated reading lists for education students.
• Developed training materials for staff, improving onboarding efficiency and knowledge retention.
• Mentored new staff members, fostering a collaborative environment and facilitating professional development.

• Managed circulation desk operations, ensuring efficient patron service and resource access.
• Cataloged legal resources using library management software to enhance searchability and user experience.
• Assisted patrons in locating materials, providing guidance on legal research methodologies and tools.
• Conducted inventory assessments to maintain accurate collection records and inform acquisition decisions.
• Trained new staff in library protocols and customer service standards, enhancing team performance and consistency.

• Developed engaging storytime programs to enhance literacy and foster a love of reading in children.
• Organized community outreach events, increasing library engagement among families and local schools.
• Coordinated summer reading programs, successfully enhancing participation through targeted marketing and community partnerships.
• Partnered with other librarians to develop a summer reading program that motivated participants to read more books during school break periods.
• Created eye-catching displays showcasing featured books or themed collections that attracted patrons'' attention.

Used company policies and procedures to create value for all parties by maintaining a balance between company policy and customer benefit:

∙ Responded to customer inquiries and resolved concerns via phone, email, and social media.

∙ Utilized cloud-based help desk, Zendesk, to interface with customer accounts.

∙ Applied product knowledge and anticipated customer needs to enhance the customer experience.

∙ Tracked repairs and orders to streamline sales.

Enhanced office effectiveness by providing administrative support and communicating and coordinating with clients, witnesses, and other agencies:

∙ Created, examined, and processed legal documents.

∙ Assisted with trial preparation, including issuing subpoenas, assembling exhibits, and discovery management.

∙ Collected and organized materials for disposition and records depository.

∙ Coordinated office calendar; scheduled court dates, conferences, and interviews

∙Acted as both employee champion and change agent to drive and promote an engaged, diverse, and inclusive work culture.

∙Served as a key advisor and built strong relationships with leadership teams.

∙ Streamlined workflow activities, resolved inefficiencies, and improved reporting to ensure data integrity and usability in HR systems.

∙ Acted as liaison to HR business partners and operations leaders in response to data queries regarding transfers, terminations, I-9, and Code of Conduct compliance.

∙ Developed FAQs during critical events, such as open enrollment, performance reviews, and merit planning.