Elizabeth Trejo
Lakeland
Summary
Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in Allied Health and Support Services roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Taco Bell
Lakeland, FL
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
Customer Service Associate
Lowe's Home Improvement
Plant City, FL
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
Cashier/Sales Associate
The Home Depot
Lakeland, FL
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Resolved customer complaints regarding pricing errors or product availability with professionalism
Waitress
LA CARRETA MEXICAN RESTAURANT
Lakeland, FL
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
Front Desk Receptionist
Children and Teen Dental Group
Lakeland, FL
06.2025 - Current
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Maintained cleanliness and organization of the front desk area at all times
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
Host
Olive Garden
Lakeland, FL
01.2024 - 03.2024
- Welcomed guests and managed seating arrangements to optimize restaurant flow.
- Provided menu information and recommendations to enhance guest experience.
- Maintained cleanliness and organization of front-of-house areas for optimal presentation.
- Handled reservations and efficiently managed waitlist during peak hours.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High school diploma -
Kathleen Senior High School
Skills
- Cashiering
- Communication skills
- Cash handling
- Guest services
- Call center experience
- Bilingual
- Organizational skills
- Office experience
- Time management
- Customer Service
- Food service
- Multitasking
- Basic math
- Restaurant experience
Accomplishments
- Supervised team of five staff members.
- Documented and resolved past balances which led to patient accounts being up to date with payments.
- Managed check out area.
- Managed check in area.
Certification
Driver's License
Languages
English
Spanish
Interests
- Cooking
- Watching Movies and TV Shows
- Dancing
- Music
- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
- Swimming
- I enjoy cooking for friends and family gatherings
Timeline
Front Desk Receptionist
Children and Teen Dental Group
06.2025 - Current
Host
Olive Garden
01.2024 - 03.2024
Crew Member
Taco Bell
Customer Service Associate
Lowe's Home Improvement
Cashier/Sales Associate
The Home Depot
Waitress
LA CARRETA MEXICAN RESTAURANT
High school diploma -
Kathleen Senior High School