Elizabeth Trent
Richmond,VA
Summary
Seasoned Division Administrator and Operations Manager at Virginia Commonwealth University, adept in budget planning and operations management. Demonstrated leadership in enhancing simulation center outcomes, fostering teamwork, and ensuring compliance with best practices. Proven analytical skills led to significant process improvements, embodying adaptability and a commitment to excellence.
Overview
28
28
years of professional experience
Work History
Division Administrator and Operations Manager
Virginia Commonwealth University
Richmond, VA
02.2017 - Current
- Implement and oversee operations for the Center for Human Simulation and Patient Safety, within the School of Medicine
- Supervise administrative staff
- Ensure that adequate Center resources are allocated to support timely and high-quality educational programs
- Collaborate with SOM Administrative Services staff to resolve financial issues
- Collaborate with technology and education staff regarding the status of facilities and equipment in the Center and request necessary maintenance
- Maintain status of equipment warranty and maintenance agreements, ensuring warranties are paid on time
- Maintain ongoing communication with Education and Technology staff to ensure adequate equipment and resources for conducting simulations
- Communicate with faculty regarding any issues or expectations related to their simulation sessions
- Keep current with university policies and guidelines for transactions and travel
- Process transactions for purchase of equipment and supplies
- Follow up with vendors and financial staff to ensure purchases and authorizations are completed accurately
- Ensure that invoices are submitted promptly for services rendered in the Center, and track payments
- Collaborate with and advise to Medical Director with annual budgeting for simulation center operations and equipment
- Review budget reports (SOM) and address any concerns with Medical Director
- Operate within budget, discusses any budgetary concerns with Center Medical Director
- Generate reports on Center operations and outcomes
- Function as fixed assets manager for the Center
- Periodic review of policies and procedures for Center Operation, and recommendation of updates consistent with best practices to Medical Director
- Prompt follow up on inquiries and requests regarding use of the Center; makes decisions regarding Center use that are in concert with the Center’s mission
- Oversight of standardized patient program operations
- Collaborate with faculty from Schools of Medicine and Arts to develop and market the Standardized Patient and Simulation programs at VCU
- Responsible for oversight of scheduling training and work sessions for standardized patients
- Collaborate with Standardized Patient Manager and Coordinator(s) in Recruitment of standardized patients, to include working with SOM Administration to ensure proper employee agreements are made
- Collaborate with all constituencies (physician faculty, students, SPs, administrative faculty) to ensure the smooth operation of the SP program as it relates to undergraduate and graduate medical education
- Collaborate with theater and medicine faculty to anticipate future program requirements, entailing both curriculum and logistical requirements
- Collaborate with the Center Director to ensure appropriate resource allocation and budget planning
- Identify and cultivate opportunities for utilizing SPs in educational programs outside the school
- Address any impediments to optimal operation with the Center Director
- Participate in continuing education in best practices for Standardized Patient Education
- Present work from the VCU Standardized Patient program regionally and nationally
- Work with Medical Director and SP Program Director to define strategic priorities for SP program development
- Coordinate and implement SP training curriculum in collaboration with SP Program Director
- Work with Center Director to evaluate SP educational activities and measure program outcomes
- Make recommendations to Center Director regarding SP program quality assessment
- Demonstrate a commitment to risk assessment (considering cost, benefit, and impact)
- Utilize identified internal control mechanism practices routine verification of the accuracy of data
Sr. Administrative Services Coordinator
Virginia Commonwealth University
Richmond, VA
07.2013 - 02.2017
- Support the Chair - Department of Pediatrics, Dr Bruce K Rubin; Vice Chair – Department of Pediatrics, Dr William Moskowitz; Vice Chair – Pediatric Research, Dr Henry Rozycki; Associate Professor and Surgeon-in-Chief – Dr David Lanning; Pediatric Pulmonology Faculty, Pediatric Administration (Maintain high level of confidentiality)
- Assist in the facilitation of Division Chief, Faculty monthly meetings, Administrative Staff meetings and Pediatric Surgical and Anesthesia meetings
- Assist in scheduling pediatric faculty candidate interviews and coordination of travel arrangements and accommodations
- Assist with faculty recruitment and credentialing support
- Coordinate International Conferences; Maintain professional correspondence with domestic and international Children’s Hospitals
- Coordinate Tenure committee meetings; assisting with correspondence and verifications
- Coordinate department activities and meetings
- Maintain professional calendar and correspondence for Chair; Vice Chairs
- Assist Pediatric Administration and Administrative Assistants
- Coordinate Pediatric Grand Rounds and maintain Continuing Medical Education credits for Faculty and Residents
- Coordinate conference rooms for the Children’s Pavilion
- Responsible for VCU timekeeping, VCUHS Kronos timekeeping, and monthly faculty reports/payroll for VCU NICU/PICU, CJW NICU
- Responsible for Departmental Fixed Assets
Human Resources; Training, Compliance and Quality Control; Finance
Kelly Services (Contracting with Fareva)
Richmond, VA
01.2013 - 06.2013
- Perform Quality Assurance on training documents to ensure that cGMP (current General Manufacturing Practices) are being met and/or exceeded for compliance with FDA and EHS (Environmental Health and Safety) standards
- Maintain integrity of training modules in a learning management system for employees and contractors
- Verify that correct OSHA, ISO and OHW (Occupational Health and Wellness) procedures are followed by the employees and contractors
- Maintain integrity of all employee and contractor personnel files, as well as proprietary manufacturing and packaging procedures, for external audits and pharmaceutical industry compliance
- Provide assistance with Training System Compliance Specialists to ensure that the Quality Control trainers have completed the proper training classes in order to instruct the employees and contractors on the procedures
- Analysis and preparation on Succession planning and Compensation planning
- Prepare audit reports for Training
Customer Service, Business Systems Analyst/Sr. Business Systems Analyst
Anthem
Richmond, VA
03.1997 - 03.2007
- Collaborate with system programmers in order to implement the Point of Care system, which was proprietary to Anthem
- Create project plans and maintained business/system relationships with programmers and providers
- Advise on back-end systems that interfaced with the Point of Care system
- Collaborate with Accenture consultants worldwide, including Brazil and India
- Lead worldwide analyst teams on long term WellPoint website project
- Perform quality assurance for mainframe systems, including proprietary ITS and CHIPS
- Responsible for testing web based applications, including AIMS
- Create test scenarios, test matrices and test plans for lights on projects, emergency fixes and long term projects
- Collaborate with programmers in order to determine and successfully implement the changes and improvements for the determined system
- Map proprietary systems data to EDI X12 transactions for HIPAA conversion
- Process medical claims and performed customer service via telephone and on sight representative visits
- Advise customers on claims benefits and resolved customer claim issues; Assist in Coordination of Benefits
- Assist providers with claims reconciliation
- Assist and managed special claims projects
- Proven knowledge on CHIPS, Host/Home ITS, NASCO and AIMS systems
Education
Leadership Development Program -
VCU – GEHLI (Grace E Harris Leadership Institute)
10-2022
Treasure Management Track -
College of Business Management (CBMI)
07-2021
High School Diploma -
Patrick Henry High School
01.1992
Conversational Spanish -
Virginia Commonwealth University
Some College (No Degree) - Programming Courses: HTML, Basic; Math, Accounting
J.S. Reynolds Community College
Richmond, VARoot Cause Analysis -
Business Systems Analysis -
EDI X12 transaction mapping and creation - for HIPPA compliance – Anthem
Train the Trainer -
Sevent Habits of Highly Effective People -
Franklin Covey
Lean Six Sigma - White And Green Belts
Anthem; VCU
Richmond, VASkills
- Budget administration
- Adaptability and flexibility
- Budget planning
- Teamwork and collaboration
- Analytical skills
- Department leadership
- Operations management
- Business administration
- Process development
- Operational standards development
References
- Dr. Bruce K. Rubin, Former Chair & Physician-in-Chief – Department of Pediatrics, VCU, bkrubin@outlook.com
- Stacie Hall, Standardized Patient Manager, VCU School of Medicine, (804) 614-8514
- Justin Fedoryk, Director, Academic and Innovative Technology, VCU School of Medicine, (804) 304-8575
- Dianne E. Moore, Senior Customer Representative, Anthem, (804) 350-7836
Summary - Core experience
- Over 30+ years of combined and proven customer service, administrative, fiscal and leadership experience
- Over 7+ years as Business System Analyst and Quality Assurance Engineer with proven experience in health insurance systems and products
- Excellent office management skills
- Excellent interpersonal, verbal, written, and professional communication skills.
- Excellent and applied knowledge of HIPAA, EDI X12 transactions, OSHA, ISO, FDA, EHS, OHW guidelines; Microsoft Office Suite (Word, Excel, PowerPoint); Lotus Notes; Open Office; Access; Simulation iQ Education Management Solutions
Affiliations
- Animal husbandry
- Antique vehicle enthusiast
References
References available upon request.
Timeline
Division Administrator and Operations Manager
Virginia Commonwealth University
02.2017 - Current
Sr. Administrative Services Coordinator
Virginia Commonwealth University
07.2013 - 02.2017
Human Resources; Training, Compliance and Quality Control; Finance
Kelly Services (Contracting with Fareva)
01.2013 - 06.2013
Customer Service, Business Systems Analyst/Sr. Business Systems Analyst
Anthem
03.1997 - 03.2007
Leadership Development Program -
VCU – GEHLI (Grace E Harris Leadership Institute)
Treasure Management Track -
College of Business Management (CBMI)
High School Diploma -
Patrick Henry High School
Conversational Spanish -
Virginia Commonwealth University
Some College (No Degree) - Programming Courses: HTML, Basic; Math, Accounting
J.S. Reynolds Community College
Root Cause Analysis -
Business Systems Analysis -
EDI X12 transaction mapping and creation - for HIPPA compliance – Anthem
Train the Trainer -
Sevent Habits of Highly Effective People -
Franklin Covey
Lean Six Sigma - White And Green Belts
Anthem; VCU
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