Elizabeth True
Carpentersville,IL
Summary
Dynamic and customer-centric professional with a proven track record in bilingual customer service within the finance and payroll industry. Armed with fluency in Spanish, I excel in bridging communication gaps and fostering positive client relationships. My background as a hair stylist instilled in me the art of attentive listening and problem-solving, skills which seamlessly translate into the financial realm. Committed to delivering exceptional service, I bring a unique blend of interpersonal finesse and financial acumen to exceed customer expectations and drive business success.
Overview
13
13
years of professional experience
Work History
Senior Bilingual Customer Care
Northwestern Mutual
07.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Bridal Hair Stylist and Makeup Artist
Girl & Co.
04.2011 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed in-home services for clients unable to travel to salons for services.
- Educated customers on products to maximize benefits.
- Customized hairstyles and makeup application based on customer requests and style for special events.
- Created customer quotes and contracts with specific event details outlining services each guest is receiving.
Hairstylist
Sport Clips
02.2020 - 08.2021
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Recorded notes for future reference about customer preferences and services delivered..
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Payroll Clerk
Payroll Vault
09.2015 - 06.2019
- Maintained payroll information by calculating, collecting and entering data.
- Adjusted employee tax status along with information regarding withholding.
- Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.
- Processed wage garnishments and child support.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Education
Professional Cosmetologist - Cosmetology Education
Hair Professionals Academy of Cosmetology
West Dundee, ILSkills
- Problem Anticipation and Resolution
- Relationship Building
- Adaptable to Changing Client Needs
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Establishing and Maintaining Customer Relationships
- Patient and Empathetic
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Senior Bilingual Customer Care
Northwestern Mutual
07.2022 - Current
Hairstylist
Sport Clips
02.2020 - 08.2021
Payroll Clerk
Payroll Vault
09.2015 - 06.2019
Bridal Hair Stylist and Makeup Artist
Girl & Co.
04.2011 - Current
Professional Cosmetologist - Cosmetology Education
Hair Professionals Academy of Cosmetology
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