ELIZABETH TRUJILLO
Las Vegas,NV
Summary
Dependable Key Carrier bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Supervisor focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Motivated customer service specialist with over 7 years retail experience in a fast-paced, team-based environment. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication skills.
Overview
20
20
years of professional experience
Work History
Warehouse Worker
Amazon
08.2020 - Current
- Loaded, unloaded, and moved material
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helping others with any questions they have as me being a learning ambassador
Key Carrier
Fallas Discount Stores
07.2013 - 06.2020
- Operated a cash register for cash, check and credit card transactions
- Stocked and replenished merchandise according to store merchandising layouts
- Examined merchandise to verify that it was correctly priced and displayed
- Determined customer needs by asking relevant questions and listening actively to the responses
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
Nursing Assistant
Braswell Family Senior Care
04.2007 - 05.2008
- Assisted patients with daily functions
- Assisted patients with bathing, dressing, hygiene and grooming
- Completed all daily living tasks to enhance the quality of life of elderly patients
- Developed and implemented nursing care plans
- Developed patient care plans, including assessments, evaluations and nursing diagnoses
- I was receiving my CNA training while I worked here
Waitress
Senor Panchos
02.2005 - 05.2007
- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Provided friendly and attentive service
Education
Yucca Valley High School
Yucca Valley, CASkills
- Quick problem solver
- Committed team player
- Thrives in fast-paced environment
- Excellent customer service skills
- Merchandising
- Learning ambassador
- Goal-oriented
- Detail-oriented
- POS systems
- Computer software
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Worker
Amazon
08.2020 - Current
Key Carrier
Fallas Discount Stores
07.2013 - 06.2020
Nursing Assistant
Braswell Family Senior Care
04.2007 - 05.2008
Waitress
Senor Panchos
02.2005 - 05.2007
Yucca Valley High School
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