Elizabeth Tsopelas
Manager
Almont,MI
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Prioritize projects and multitask effectively to achieve project goals.
Overview
23
23
years of professional experience
Work History
Office Manager
Beaumont Health
11.2017 - Current
- Oversees Anatomic & Clinical Pathology Offices
- Laboratory Purchasing (11 departments) PeopleSoft Financials/HR/Revenue Cycle
- Payroll (230+employees) Kronos/eTime
- EpicOne Chart/Epic Beaker registration/processing
- Adhering to CAP, JACO,OSHA, etc
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- 12 direct reports -Delivered performance reviews, recommending additional training or advancements
- Prepared meeting rooms and materials and recorded important information.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Sourced vendors for special project needs and negotiated contracts.
Secretary
Beaumont Health
11.2015 - 11.2017
- Assembling materials for Tumor Conference
- Gathering slides and reports for incoming and outgoing consults
- Send outs to Royal Oak for special testing
- Answering phones and helping customers
- Backup Laboratory Purchaser (PeopleSoft experience)
- Helping Quality Manager with Critical Calls and other data inputting
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
Laboratory Clerk I
Beaumont Health
Troy, United States
12.2014 - 11.2015
- Implement daily time exceptions and schedule changes in eTime/Kronos
- Enter monthly schedules into eTime/Kronos for all laboratory employees
- Maintain employee records of attendance
- Prepare and distribute weekend schedules and reports
- Cover for the Laboratory Administration Secretary as well as the Purchasing Clerk
- Execute special projects as assigned
- Maintained excellent attendance record, consistently arriving to work on time.
- Used coordination and planning skills to achieve results according to schedule.
- Developed team communications and information for meetings.
- Participated in team-building activities to enhance working relationships.
- Created plans and communicated deadlines to complete projects on time.
Call Center Attendant
Beaumont Health
10.2007 - 12.2014
- Providing customer service to patients
- Answering phones and dispatching Room Service Attendance
- Interpreting and evaluating diets, fluid restrictions and tube feedings
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Assisted customers by answering questions and responding to inquiries.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
Dietary Aide
Beaumont Health
Troy, United States
10.2007 - 12.2015
- Line Attendant
- Cross trained in all areas of Nutrition Services
- Participated in the Friend at work program
- Trained new hires
- Served meals to residents in accordance with established schedules and dietary procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reported and documented resident changes in consumption or behaviors.
- Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
Education
Master of Science - Management, Strategic Leadership
Walsh College
Bachelor of Graphic Communications - Marketing
Baker College
undefined
09.2009 - 11.2009
undefined
Beaumont University
Skills
Excellent Communication
Attention to Detail
Multitasking Abilities
Problem-Solving
Documentation and control
Policy and procedure modification
Documentation expertise
Payroll and budgeting
Staff Management
Bookkeeping
Business administration
Organizational skills
Project Management
Affiliations
Employee Advisory Group, Lab Advisory Board, Best Practice Committee, Versiti Coordinator, Project Search: Friend at Work,
Spirit of Giving Ambassador
Beaumont Committees:
Employee Advisory Group, Lab Advisory Board, Best Practice Committee, Versiti Coordinator, Project Search: Friend at Work,
Spirit of Giving Ambassador
Timeline
Office Manager
Beaumont Health
11.2017 - Current
Secretary
Beaumont Health
11.2015 - 11.2017
Laboratory Clerk I
Beaumont Health
12.2014 - 11.2015
undefined
09.2009 - 11.2009
Dietary Aide
Beaumont Health
10.2007 - 12.2015
Call Center Attendant
Beaumont Health
10.2007 - 12.2014
Master of Science - Management, Strategic Leadership
Walsh College
Bachelor of Graphic Communications - Marketing
Baker College
undefined
Beaumont University