Elizabeth Tuggle

Senior Market Manager

Braums Ice Cream And Dairy

Lawton, OK

04.2001 - Current

Developed, implemented and evaluated marketing plans for assigned markets.
Created promotional materials such as brochures, flyers and mailers to attract customers in target markets.
Analyzed market trends to identify potential opportunities for growth.
Conducted customer research to gain insights into consumer behavior.
Developed and implemented store policies and procedures to ensure customer satisfaction.
Monitored inventory levels and stock shelves with new merchandise.
Maintained cleanliness of store by delegating tasks to the cleaning crew.
Implemented new methods for reducing shrinkage and increasing profitability.
Tracked sales data and identified trends in order to adjust pricing accordingly.
Resolved customer complaints in a courteous and professional manner.
Reviewed purchase orders for accuracy before submitting them for processing.
Coached, mentored and trained team members in order to improve their job performance.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Provided leadership during times of organizational change or crisis situations.
Trained new employees on food preparation, cash handling, and customer service techniques.
Developed and implemented customer service standards for staff to follow.
Monitored daily operations of the restaurant, including inventory control and ordering supplies.
Scheduled shifts for staff members based on weekly forecasts.
Ensured compliance with all local health regulations related to food safety.
Managed team of 10-15 employees in fast-paced environment.
Resolved customer complaints in a timely manner while maintaining excellent customer relations.
Responsible for interviewing, hiring and training new employees.
Regularly inspected restaurant premises to ensure cleanliness standards were met.